Main Function (Multi Trade Operative / Customer Service Technician)

To carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much coveted excellent levels of Customer Service we deliver being 'the face' of Miller Homes Customer Service in the field.

Key Functional Areas (Multi Trade Operative / Customer Service Technician)

* To ensure the customer service vehicle is racked out appropriately and kept clean and tidy at all times. Vehicle to be checked weekly for compliance with the Health & Safety statutes of the business and in relation to common 'road' law.

* Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties. The company provides work clothing including PPE and it is the Technician's responsibility to ensure that it's worn at all times and remains in good condition for use.

* To carry ID at all times and show upon request

* To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks for the efficient managing of JDE

* To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.

* To arrive promptly at the place of work and advise line manager of any specific problems that may impact on this, prior to the time of your arrival.

* To carry out work diligently and safely in line with the company SH&E Management System, available on our Intranet site Mpower and be available for work to meet the business need

* Regularly consult and review the Miller Homes Customer Service Manual to ensure operating in accordance with MH processes and procedures.

Key Capabilities Required (Multi Trade Operative / Customer Service Technician)

(1) Skills, Capabilities and attributes

* Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating, Glazed tiling, be able to understand drawings and where applicable assemble/re-assemble components, some knowledge of M&E, be SH&E proficient and be well versed on current legislation. Moreover be correctly versed on the Miller product and to keep appraised of Miller's design and specification changes. (training requirement and copies of house type and spec portfolios required)

* P.C literate

* Have a basic understanding of NHBC standards

* Have a basic understanding of construction techniques

* To be proficient in first aid to a minimum, basic level

* To be proficient in scaffold awareness

* To have cherry picker certification (training requirement)

* Be able to communicate effectively with internal and external customers

* Be a sound and courteous driver, preferably with a clean license

(2) Behavioural Attributes

* Always behave in the manner appropriate of a Miller employee especially when representing the department and, more importantly, The Miller Group, in the field

* Do not confront or antagonise any situation where you are faced with a more discerning, aggressive or irate client. Remove yourself from the situation and report immediately to your respective Customer Services Inspector. If unavailable contact the regional office and/or the Associate Director - Customer Services

* To possess the communication skills to diffuse such situations as outlined above and also build relationships with disciplines and personnel who are able to assist you in your working day and provide the support network you need i.e.) your respective Divisional Customer Services Director, Regional Customer Services Manager and Customer Services Inspection Manager, on site, site and sales teams, the central office hub.

* To be able to work efficiently individually or as part of a team

* To offer courteous, exemplary and efficient customer service at all times