One of the UK's leading Insurers who are renowned for their powerful and cutting-edge Insurance products are now seeking an experienced Technical Property Claims Handler/Desk Adjuster to join their specialist Property Claims Team where you will manage household claims up to £50k, taking full ownership through to settlement. Supporting a team of field-based adjusters you will act as the eyes on site with the ability to interpret scopes, building pathology and communicate with numerous stakeholders key to delivering a seamless claims service.

This is a permanent full-time role working 35hours per week Monday - Friday 9am-5pm

Key responsibilities:

• Handling Disaster, Recovery & Restoration losses
• Dealing with all perils primarily from escape of water, flood and fire up to £50k
• Assess liability, negotiate and settle claims
• Review digital evidence live from the insured's home with an onsite technician where you will agree actions to be made on site
• Take steps to mitigate the damage and to minimise the disturbance caused to customers
• Manage your own caseload and management of the claim, providing a world-class customer service
• Keep control of the indemnity cost and speed of the settlement for your own portfolio
• Process and record all activity within strict timescales

About you:

• Technical Property (Household) claims handling experience within a loss adjusting environment
• Knowledge of insurance principles and practice
• In-depth knowledge of DR&R AND Building/content scoping
• Excellent communication skills both written and verbal
• The ability to hold telephone conversations with customers
• A passion for customer service and the ability to maintain high levels of customer service with every customer contract
• Knowledge or experience of fraud investigations
• The ability to proactively manage claims effectively
• BDMA Accreditation desirable
• Knowledge of Health and Safety procedures specific to Asbestos and Mould remediation

Salary & Benefits:

• Desk Adjuster - Hybrid working - up to £45,000 per annum plus 8% annual bonus
• Generous pension up to 14%
• 29 days holiday with the option to buy and sell
• Free and discounted insurance products
• Free shares per annum plus support towards industry qualifications such as BDMA insurance