Service Operations Manager - HV Private Networks

Location: Wakefield | Full Time | Monday-Friday (40 hours)

Overview

An established High Voltage (HV) network services provider is seeking an experienced Service Operations Manager to lead the safe, compliant, and efficient delivery of service activities across its Private Power Networks portfolio.

This is a senior operational leadership role responsible for managing field-based HV teams, ensuring exceptional service delivery, maintaining regulatory compliance, and driving operational performance across maintenance, fault response, and project support works.

The Role

Operational Leadership

Lead and coordinate day-to-day activities of SAPs, HV engineers, and field technicians
Ensure strict adherence to HV safety rules, switching procedures, and statutory standards
Plan and allocate resources to meet SLA commitments and operational demands
Oversee incident response and network restoration activitiesService Delivery & Performance

Drive excellence across HV maintenance, testing, inspection, and emergency services
Monitor KPIs including SLA compliance, response times, network availability, and customer satisfaction
Ensure accurate planning, scheduling, and reporting
Identify opportunities to improve reliability and reduce unplanned outagesSafety, Compliance & Quality

Champion a strong safety-first culture
Maintain competency, authorisations, and training compliance across teams
Lead investigations into incidents and near misses
Ensure all works meet relevant BS standards and client requirementsCustomer & Stakeholder Management

Act as operational lead for key customers
Provide technical updates and performance reporting
Manage escalations and maintain strong client relationshipsPeople & Commercial Leadership

Lead, mentor, and develop HV operational teams
Support bid and contract activities with operational insight
Manage service budgets, cost control, and profitability
Identify growth and efficiency opportunities within service operations

About You

Qualifications

HNC/HND (or higher) in Electrical Engineering or equivalent experience
Senior Authorised Person (SAP) status desirable
IOSH / NEBOSH preferred
Full UK Driving LicenceExperience

Extensive background in 11kV-66kV private network operations
Strong working knowledge of HV switching, safety rules, and compliance frameworks
Experience managing field-based teams in safety-critical environments
Familiar with DNO/IDNO standards and private network maintenance regimesLeadership Profile

Proven technical leader within HV operations
Strong organisational and resource planning capability
Commercially aware with experience in customer-facing service environments

Why This Role?

This is an opportunity to take ownership of HV service delivery within a growing, technically respected organisation, shaping operational excellence while leading experienced HV professionals in a safety-critical environment.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status