Head of Client Care

Salary: Up to £50,000

Working Pattern: Wythenshawe - Hybrid working available

Additional Benefits: Free onsite parking

NJR Recruitment are actively working in Partnership with an established and growing firm of Financial Planners. Our client offers a tailored personal service from investments to retirement planning to wealth management, and they now have an exciting opportunity for a manager, to form part of the ‘Client Care’ team.

The Opportunity

We are seeking an experienced and driven Head of Client Care to lead a high-performing client care function within a professional services environment. This is a key leadership role responsible for ensuring exceptional service delivery, operational efficiency, and continuous improvement across the client care team.

You will play a vital part in shaping processes, developing people, and ensuring clients receive the highest standard of support at every stage of their journey.

Principal Accountabilities & Responsibilities

• Oversee the daily operations of the Client Care team, ensuring client needs are met promptly and effectively
• Manage team workloads to ensure efficient and balanced task distribution
• Identify and implement improvements to enhance workflow and service delivery
• Review and ensure all work meets the highest professional and service standards
• Support and develop team members, driving continuous improvement and performance
• Work collaboratively with the Head of Paraplanning, Head of Client Servicing and Head of Advice to ensure seamless operational flow
• Leverage technology to improve efficiency and deliver professional outcomes for clients
• Maintain oversight of outstanding and completed work to ensure full visibility and control

Skills & Experience

• Strong leadership experience gained working in Professional Services
• Excellent interpersonal and communication skills
• Ability to work effectively across all levels of an organisation
• Strong leadership skills and ability to model best practice
• Collaborative and team-oriented approach
• Proactive problem-solving mindset
• Ability to review existing processes and implement meaningful improvements

Behaviours

• Customer-focused approach
• Strong team player
• Driven and results-oriented
• Proactive and solution-focused
• Motivated to achieve success and continuous improvement

Apply today via NJR Recruitment or call quoting the reference NJR16481

Please note: Due to a high volume of applications, if your CV does not reflect the essential requirements, or you answer ‘no’ to key screening questions, we may not be able to contact you.