Community Support Worker

Location: Torfaen (based in our Hwb, Pontypool)

Salary: £13.45 per hour

ours: 35 hours per week, Monday-Friday (occasional evenings/weekends)

Contract: Temporary, ongoing

About the Role

We're looking for a Community Support Worker to provide specialist, empowering support to women and children accessing our community services. This is a rewarding opportunity to make a genuine difference in people's lives every single day.

What You'll Do

• Manage your own caseload and build trusted relationships with clients.
• Carry out needs assessments, risk assessments, safety plans, and support plans.
• Support women to access the services they need - from housing and health to education, parenting, and legal advice.
• Encourage independence and promote safety, empowerment, and choice.
• Keep accurate case records and ensure safeguarding procedures are followed at all times.
• Work collaboratively with colleagues and partner agencies to deliver the best outcomes.

What We're Looking For

• Experience supporting vulnerable people (ideally women and children affected by domestic abuse).
• Ability to engage clients in meaningful needs assessments, safety planning, and ongoing support.
• Confidence in building strong partnerships with other agencies.
• Compassionate, resilient, and committed to empowering others.
• Organised, IT-literate, and able to manage your own workload.
• Flexible - willing to work occasional evenings and weekends to meet service needs.
• A car driver with business-use insurance.
• A relevant Level 3 qualification (or equivalent experience) is essential.

What's on Offer

• Work with a passionate, values-driven team.
• Make a lasting difference to women and children in your community.
• Ongoing training and professional development.
• Competitive salary with a pay rise after 6 month if taken on directly after the temp contract.
• Agile working - flexibility to work where and when you're most effective.

Our Values

This role is guided by six essential qualities:

• Empowering
• Integrity
• Self-Awareness
• Collaborative
• Resilient
• Dedicated

If these values resonate with you, you'll thrive in this role.

Interested?

Apply now and join us in creating a safer, stronger future for women and children.

Would you like me to also add a strong opening hook (something emotive to instantly grab attention for job boards/social media), or keep it professional and straightforward for now?