Job description:

Service Advisor/ Technical Support

Location: Aldershot
Salary: £30,000 - £40,000 per annum + pension
Hours: Monday - Friday, 8:30am - 5:00pm (1-hour lunch)

About the Role

Collide Technical is working alongside a client seeking an experienced Technical Support/Service Advisor with strong technical aptitude and excellent communication skills to join their friendly, established team based in Aldershot.

In this role, you will be part of a close-knit service department, handling and triaging enquiries, warranty claims, and technical advice via phone and email for both trade and end-user customers. Where issues cannot be resolved remotely, you will coordinate service engineer visits and ensure that the necessary spare parts are allocated efficiently.

Responsibilities

* Handle technical enquiries, warranty faults, and service requests via phone and email.

* Diagnose issues remotely where possible and provide technical support.

* Arrange for service engineers to attend customer sites when required.

* Allocate spare parts and liaise with engineers to ensure smooth service delivery.

* Maintain excellent communication with customers, providing clear, empathetic, and professional support.

* Work collaboratively within the service department and contribute to ongoing improvements.

About You

* Previous experience as a Service Advisor or After-Sales professional.

* Strong technical understanding, ideally within appliances, electrical products, or a similar sector.

* Confident communicator with the ability to support both trade and end customers.

* Organised, proactive, and able to resolve issues calmly and effectively.

* A team player with a positive, customer-first approach.

What's on Offer

* Competitive salary of £30,000 - £40,000, depending on experience.

* Company pension scheme.

* Permanent, stable role within a long-established, growing business.

* Supportive, friendly working environment with opportunities for development.

About Our Client

Our client is a well-established, family-owned business with a strong reputation for quality, reliability, and customer service. They supply premium kitchen products across the UK and are known for their expertise and long-standing relationships within the industry. With a stable and loyal workforce, many of whom have been with the business for over 20 years, this is a fantastic opportunity to join a company that truly values its people.

Job Types: Full-time, Permanent

Benefits:

* Company pension

* Flexitime

* Free parking

* On-site parking