Hours: Monday - Friday: 8:30 AM to 5:30 PM and Saturday: 8:30 AM to 12:30 PM

One-hour unpaid lunch break each day, excludes Saturday.

Salary: £25, 040

Annual Leave: 20 days excluding Public Holidays

Role Purpose

The Porter ensures the efficient operation of Boleyn Court by maintaining a safe, clean, functional and welcoming environment for residents, contractors, and visitors. This role requires exceptional customer service, attention to detail, proactiveness, and a strong understanding of health, safety, and fire compliance. The Porter acts as the first point of contact for day-to-day resident needs while supporting the smooth management of the property.

Key Responsibilities:

1. Resident and Visitor Support

* Provide a welcoming, professional, and approachable presence always.

* Address resident enquiries, offering guidance on building services and procedures.

* Assist with practical tasks such as allowing access for deliveries, by appointment only.

* Challenge unauthorized visitors in a polite but firm manner and provide directions as needed.

2. Security and Access Control

* Monitor and control building access, ensuring only authorized individuals enter.

* Conduct routine checks on locks, gates, and access systems, ensuring they are operational and secure.

* Respond promptly to suspicious activity, reporting incidents to the property manager or relevant authorities.

* Monitor and manage any CCTV systems, if applicable, to enhance site security.

3. Communal Area Maintenance

* Maintain the cleanliness and tidiness of communal areas, ensuring they are always presentable and free from obstructions.

* Undertaking routine watering of plants/shrubs across the development.

* Perform light maintenance tasks such as replacing bulbs, lubricating hinges, or arranging repairs for larger issues.

* Inspect and report on the condition of communal stairwell and hallway lighting, ensuring timely replacements.

* Carry out regular checks and adjustments to communal timer switches for seasonal changes.

* Monitor perimeter fencing and walls for damage and report or arrange repairs as needed.

4. Health and Safety Compliance

* Conduct regular visual inspections of the building to identify hazards such as leaks, tripping risks, loose fittings and flammable materials.

* Ensure fire exits and evacuation routes are always clear and compliant with the Fire Safety Act 2021.

* Undertake and document weekly fire alarm testing and monthly emergency lighting inspections and lift phone line tests.

* Conduct routine checks and minor adjustments for fire doors, logging all inspections.

* Assist with periodic risk assessments and fire drills, ensuring residents are informed and prepared.

5. Seasonal and Weather-Related Tasks

* To oversee the clearance of snow and gritting of pathways, steps and roadways during winter to prevent slips and falls.

* Monitor drains during heavy rain to mitigate potential flooding.

* Inspect the property for storm damage and report issues promptly.

6. Waste and Recycling Management

* Oversee the correct use of communal waste facilities, ensuring bins are not overfilled or misused.

* Maintain clean and odour-free rubbish collection areas, sweeping and disinfecting regularly.

* Conduct routine inspections of the estate, including shared spaces like tennis courts and BBQ areas, removing litter and reporting damage.

7. General Administrative Duties

* Maintain detailed logs of daily activities, resident interactions, and incidents.

* Liaise with contractors to ensure work is completed to the required standard and in line with building protocols.

* Update communal noticeboards with announcements, rules, or event notices.

* Oversee the booking and use of communal amenities, such as tennis courts and BBQ areas.

8. Customer Service and Community Engagement

* Build positive relationships with residents by being approachable and proactive in resolving issues.

* Communicate updates and changes in building policies effectively.

9. Emergency Response

* Act as a point of contact for emergency situations, including fire alarms, floods, or medical incidents.

* Assist with the safe release of passengers trapped in lifts and report mechanical issues to contractors.

* Perform weekly flushing of water points to prevent Legionella.

Additional Responsibilities

* Support the property manager with special projects, including compliance checks.

* Attend training sessions in areas such as fire safety, first aid, manual handling, and health and safety compliance.

* Stay accessible during working hours via a mobile phone or other communication device.

Key Skills and Attributes

* Professionalism: Maintain a clean, presentable appearance and deliver consistent service levels.

* Communication: Strong verbal and written skills for effective interaction with residents, contractors, and management.

* Problem-Solving: Quick and proactive resolution of issues with a focus on resident satisfaction.

* Attention to Detail: Ensure high standards of cleanliness, safety, and orderliness throughout the property.

* Adaptability: Handle varied responsibilities and emergencies calmly and effectively.

* Teamwork: Collaborate with property management and contractors to maintain smooth operations.

Working Conditions

* Physical duties such as lifting, bending, or extended periods of standing may be required.

* A uniform will be provided and must be worn during working hours.