Account Manager

Salary: £28,000 - £29,000 + uncapped commission
Realistic first-year earnings: £5,000-£10,000 commission
Contract: Full-time
Location: In-Office

Build relationships. Drive retention. Grow accounts that matter.

We're looking for a warm, commercially minded Account Manager to take ownership of a portfolio of clients — strengthening relationships, driving renewals, and identifying growth opportunities along the way.

This is a role for someone who genuinely enjoys owning client outcomes, running confident commercial conversations, and making things happen by working closely with delivery and data teams.

If you're consultative, proactive, and love being the go‑to person for your clients, we'd love to hear from you.

What you'll be doing:

As an Account Manager, you'll be the main point of contact for your client portfolio, ensuring delivery satisfaction while maximising retention and revenue growth.

You'll:

* Build trusted, long-term relationships with key client stakeholders

* Own client retention and renewal conversations, driving positive commercial outcomes

* Deliver regular performance reviews and reporting that clearly demonstrate value

* Identify upsell and expansion opportunities, working closely with Sales and Delivery

* Coordinate internal teams to ensure expectations are met and exceeded

* Create and maintain clear account plans, roadmaps, and Salesforce records

* Proactively manage issues and escalations, bringing them to resolution quickly

Who we're looking for:

✅ Culture fit

* Approachable, dependable, and collaborative

* Someone who takes ownership and makes clients feel confident they're in safe hands

* Happy to roll up their sleeves and support the wider team when needed

✅ Your style

* Consultative and outcome-led — you uncover pain points and translate them into value

* Confident running strategic conversations and client review meetings

* Comfortable storytelling with metrics to support renewals and upsells

✅ Experience & skills

* 12-24 months' experience in B2B sales, account management, or 360 recruitment

* A strong commercial mindset with the ability to read data and make recommendations

* Experience owning retention targets and renewal discussions

* Highly organised, with excellent communication skills

* Salesforce experience and basic data/analysis skills are a plus

* Empathetic, proactive, and solutions-focused

How success is measured

* Client retention and renewal rates

* Account growth and upsell revenue

* Client satisfaction (NPS) and delivery quality

* Quality and consistency of reporting and account plans

Progression & development

We offer clear progression from Account Manager → Senior Account Manager, based on performance, account growth, client feedback, and leadership behaviours.

You'll benefit from:

* Ongoing coaching and structured training

* Sales and account management development

* Time and support to do strategic, high-quality account work

What's in it for you?

* Wellbeing support, training, and flexible leave

* Clear ownership, visible impact, and genuine career progression

* A supportive, informal team culture where your work is noticed

Ready to own your accounts, grow relationships, and make a real impact?
Apply now and join a team that values trust, delivery excellence, and commercial success