Location: DE55 (Hybrid - up to 2 days WFH after probation)

Salary: £26,000 per annum

Contract Type: Full Time, Permanent

This role is crucial to the continued success of the department. The successful candidate will be an experienced, confident individual who thrives in a busy environment and can manage a demanding customer base with professionalism and assertiveness.

While experience within the metal industry is not essential, it is highly desirable and would give candidates a strong advantage.

Key Responsibilities:

* Manage customer accounts with professionalism, urgency, and a proactive approach

* Handle inbound enquiries, quotations, and orders

* Make outbound calls to customers to discuss order updates, product availability, and pricing

* Liaise daily with internal teams including Production, Quality, and Internal Sales to manage expectations and meet customer deadlines

* Confidently push back on unrealistic customer demands while maintaining strong working relationships

* Stay focused and composed in a team environment that can, at times, be emotionally charged

* Support junior members of the team with a calm, level-headed presence

Who We're Looking For:

* Strong interpersonal and communication skills - confident on the phone and in person

* Resilient, composed, and no-nonsense when dealing with pressure or drama

* Experience in the metal industry or with manufacturing customers is a major plus

* Previous experience in internal sales, account management, or customer service within a B2B environment

* Able to work independently and as part of a team

* Competent using CRM systems, order processing tools, and Microsoft Office

Working Pattern:

* Full-time, office-based for the first 6 months (or until fully trained and confident in the role)

* Hybrid working available thereafter - 2 days from home, 3 days in office

* Flexible start and finish times from 07:30 am - 15:30 pm // 09:30 am - 18:30 pm

Benefits:

* 27 days paid holiday + 8 bank holidays

* Performance bonuses and target incentives

* Refer a friend bonus - up to £1000

* Life insurance cover

* Employee Assistance Programme

* Pension scheme

* Long service awards

* Christmas 'thank you' vouchers

* Career development and training programmes