Care Coordinator

• Annual Salary: £26,000 - £30,000
• Location: Oxford, OX3
• Job Type: Full-time, Permanent

Join our growning team in Oxfordshire, where we support carers and the people they care for, ensuring they live with dignity, independence, and choice. We are seeking a compassionate and dedicated Care Manager to lead our team, ensuring high-quality care delivery in line with CQC standards and company policies.

Day-to-day of the role:

• Create, maintain, and update care rotas, manage holiday requests, and expense claims.
• Respond to short-notice changes, sickness, and emergencies to maintain a safe service.
• Support with assessments, care plans, and risk assessments for new and existing service users.
• Monitor care notes and act on any concerns as they arise.
• Provide clear guidance to care staff and support with onboarding, training, and supervision as required.
• Maintain strong communication with the team, ensuring they are motivated and supported.
• Maintain accurate records, documentation, and reports for audits and inspections.
• Ensure medication management, safeguarding, and health & safety procedures are followed.
• Build strong working relationships with service users, families, and healthcare professionals.
• Liaise with clients and families to complete care reviews and handle queries and complaints professionally.
• Be part of the paid-on-call rota and provide hands-on care in emergencies for continuity of services.
• Support the growth of the business by promoting Crossroads in the wider community.

Required Skills & Qualifications:

• Previous experience in care coordination or a senior care role in domiciliary care.
• Strong understanding of safeguarding, care planning, and regulatory standards of CQC.
• Excellent organisational and communication skills.
• Qualified to Level 3 in Health & Social Care or willingness to complete.
• Completed the Care Certificate.
• Experience using care rostering and scheduling software (e.g., Careline).
• A flexible, proactive team player who can also work independently.
• Must be a driver with access to your own vehicle.
• Passionate about providing outstanding, person-centered care.

Benefits:

• Competitive salary and company pension.
• Generous annual leave allowance.
• Free DBS.
• Parking permits and congestion charge exemption.
• Blue Light Card membership – enjoy national discounts and rewards.
• Generous annual leave that increases with length of service.
• Ongoing training and professional development opportunities.
• Refer a friend scheme.

To apply for this Care Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Make a meaningful difference in people’s lives with Crossroads Care.