Head Dental Receptionist - Private Dental Practice

Hourly Rate: £15 - £16 per hourHours: 37.5 - 40 hours per week (Monday to Friday)Location: Birmingham

We are looking for a professional and experienced Head Dental Receptionist to join our team and take charge of front desk operations at our dental practice. This role requires excellent organisational skills, a patient-focused approach, and strong leadership to ensure the smooth running of the reception area.

Key Responsibilities:

• Oversee the daily operations of the reception desk, ensuring an efficient and welcoming environment for patients
• Manage appointment scheduling and ensure optimal diary management using Carestack software
• Act as the first point of contact for patients, delivering excellent customer service and handling enquiries professionally
• Maintain accurate records and ensure the smooth processing of patient information
• Lead and support the reception team, providing guidance and training as necessary
• Coordinate with clinical and administrative teams to ensure seamless patient care
• Handle payments, billing enquiries, and insurance processing efficiently
• Ensure compliance with practice policies and procedures

Requirements:

• Previous experience in a dental reception or front desk management role
• Strong proficiency in practice management software, particularly Carestack or similar platforms such as Dentally
• Excellent communication and interpersonal skills, with the ability to manage patient interactions professionally
• Strong organisational skills and the ability to multitask in a busy environment
• Leadership experience, with the ability to supervise and support a reception team
• A keen eye for detail and accuracy in handling patient records and scheduling
• Knowledge of dental treatments and terminology is preferred

What We Offer:

• A competitive hourly rate of £15 - £16 per hour
• A full-time position with 37.5 to 40 hours per week (Monday to Friday)
• A supportive and professional working environment
• Opportunities for professional development and career growth within a reputable dental practice

This is a fantastic opportunity for an experienced Head Dental Receptionist looking to join a dynamic and patient-focused practice.

To apply, please submit your CV to or call and ask to speak with Honor.