ServiceNow Developer

UK-Based | Hybrid Working | Full-Time
Digital Customer Experience Practice
Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget

About the Role

We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience team. You'll play a key role in building, configuring, and integrating innovative solutions across key ServiceNow workflows including ITSM, HRSD, CSM, and onboarding experiences.

Working alongside senior consultants and architects, you'll help deliver impactful digital transformation projects, creating intuitive user experiences and efficient workflows for clients across multiple industries.

What You'll Be Doing

Technical Development

Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows

Develop and maintain custom applications using JavaScript and Angular

Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions

Experience Design

Use Next Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces

Design responsive dashboards and self-service portals

Integration & Data Management

Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub

Ensure consistent and reliable data across platforms

Experience-Focused Solutions

Enhance Customer Experience via journey mapping, self-service, and real-time analytics

Deliver seamless Employee Experience workflows for onboarding, transitions, and day-to-day productivity

Bring innovation with GenAI and automation

Collaboration & Growth

Participate in requirement gathering and documentation

Contribute to code reviews and knowledge-sharing sessions

Work cross-functionally with teams in IT, HR, and customer service

What We're Looking For

Essential Skills:

2+ years of hands-on ServiceNow development

Strong knowledge of JavaScript, HTML, CSS, Glide API, Flow Designer

Experience across key ServiceNow workflows: ITSM, HRSD, CSM, Onboarding

Understanding of customer/employee journey touchpoints

Proven integration experience with REST/SOAP APIs

Excellent problem-solving and communication skills

Preferred Certifications:

ServiceNow Certified Application Developer (CAD)

Implementation Specialist (HRSD or CSM)