We're looking for an experienced Operations Manager to lead the performance, growth, and operational excellence of a portfolio of Greggs stores across the North of the UK and Scotland.

If you're passionate about developing people, thrive in a fast-paced retail environment, and have a successful track record in multi-site management, this is a fantastic opportunity to take the next step in your career.

About the Role:

As Operations Manager - North, you'll oversee a portfolio of Greggs stores (a mix of standalone and forecourt-based sites), ensuring each location delivers a first-class customer experience, meets financial and operational targets, and upholds the high brand standards that Greggs is known for.

You'll play a key role in supporting and developing Area Managers, driving performance, and ensuring continued success across the network.

Key Responsibilities:

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Lead, coach, and develop a team of Area Managers and site operators across multiple locations

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Ensure operational excellence and compliance with brand, food safety, and health standards

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Drive sales, profitability, and customer satisfaction throughout the region

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Analyse KPIs and use data to take decisive action to improve performance

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Support with new store openings, refits, and refurbishments

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Work collaboratively with central teams on financial performance and store development initiatives

What We're Looking For:

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Proven experience in regional or multi-site retail/hospitality management (ideally QSR or food-to-go)

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Strong leadership qualities and a passion for developing high-performing teams

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Commercially focused with a hands-on, data-driven mindset

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Level 3 Food Hygiene qualification (minimum)

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At least 2 years in a managerial role within QSR or similar environment

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High standards and a customer-first approach

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Flexible, resilient, and willing to travel regularly across the region

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Full UK driving licence

What You'll Get:

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Competitive salary

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Company car allowance

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Performance-related discretionary bonus

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Enhanced company pension

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Private medical cover (with the option to add family)

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Life insurance

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Employee discounts & cashback platform

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Employee Assistance Programme

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Clear opportunities for career progression

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A supportive and fast-growing business where you can make a real impact

Ready to apply or want to learn more?

We'd love to hear from you