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DATE ADDED: Wed 11/03/2020

Customer Service Temp

Hove, UK


JOB TYPE: Permanent, Temporary, FullTime

SALARY: £9 - £9.33 per hour

A leading insurance company requires an experienced customer service advisor to manage inbound calls within their claims department

Key Responsibilities

  • Ensuring that all new correspondence received is correctly uploaded to systems
  • Chasing outstanding information as determined by the review date set and updating systems appropriately.
  • Dealing with all aspects of customer communication by taking and making calls, dealing with letters and emails, and using the most appropriate method of keeping customers informed eg: phone, letter, email, text, so that unnecessary incoming contact is minimised.
  • Liaising with internal and external customers and third parties in a professional, friendly and efficient manner in order to obtain information.
  • Ensuring a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customer's expectations.
  • Adhering to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation

Skills and Experience

  • Previous customer service experience including good written and verbal communication with customers.
  • Ability to multitask and manage conflict with customers over the phone.
  • Experience of using Microsoft systems including Outlook, Excel and Word is an advantage, but will be provided with specific business system training.
  • Experience within the financial services industry would be an advantage, or experience within other types of administration roles including call centres or customer service centres would be appropriate.
  • Previous customer service experience beneficial including both good written and verbal communication with customers.

Other information:

  • This role is a temporary role for initially 3 months.
  • Hours of work at Monday to Friday 9am - 5pm.