Overview of Role:
A Bedwatch Support Worker (BSW) is a person who is trained to manage challenging behavior in a clinical setting where the risk assessments indicate the likely need for interventions and they are active in being a Support Team Member in a Hospital environment. They are there to help implement a safe and secure environment giving peace of mind to medical staff and visitors alike.
Where the person to be managed is a patient then the primary staff should be clinically trained (NHS/Medical Staff) and can be supported by the BSW. A BSW is a person who has the Security Industry Authority (SIA) license and with additional training is able to work in a medical environment able to become part of the team.
A BSW must have a caring and empathetic personality and contribute towards creating a secure environment. They are assigned to the patient and are there to protect them from self-harm, protect hospital staff, other patients, visitors, and protect hospital property. On occasion you will be required to assist medical staff with transferring a patient to another location.
BSWs are implemented when a patient has a history of mental health issues such as problems relating to these conditions; dementia, Alzheimer’s, is schizophrenic, absconds, is violent or abusive, had a brain injury, has an eating disorder or is suicidal etc.
Patient Safety and respect for the individual are paramount, using the non-pain compliance techniques ensure physical restraint at all times.
BSWs may be asked to accompany medical staff with the patient to a different location as directed by the medical team.
BSWs must be close at hand when medical staff administers medication as directed by a member of the medical team. Officers must only intervene to protect people from harm NOT to help administer medication.
- You should have sufficient accredited training and maintain the training in specific areas, these include:
- Advanced Physical Intervention
- Conflict Resolution Training meeting NHS Standards
- Restraint and understanding of the law
- Mental Health Acts
- Mental Capacity Acts
- Safeguarding Adults & Children
- Health & Safety
- NHS Prevent Training
- Infection Control
- Immigration Act
- Deprivation of Liberty Acts (DOLs)
- Various other medical acts that may apply
- Have a valid enhanced CRB certificate and valid SIA Licence
- Dementia Awareness (DA) Advanced
- Emergency First Aid
- Have a valid enhanced CRB certificate and valid SIA Licence
NISE SecureCare is an accredited training provider and will auto enrol staff on to courses with an induction programme, gaining staff level 2 qualifications.
Duties and Responsibilities
- As a BSW you are required to arrive 15 minutes prior to your shift start time, this is to receive a complete handover from the previous officer. It is also advisable for you to liaise with the nurse in charge for a full behavioural history in order for you to ascertain how vulnerable/dangerous they may be. Behavioural charts and risk assessments with comments should be completed at the end of every shift (e.g. has patient eaten or drank enough whilst you have been on duty with them) A copy of these should be handed in to both the hospital and submitted with your time sheets on a Monday morning.
- Officers should also obtain details of any medical conditions the patient may have, i.e. is there a likelihood of infection? It is then YOUR responsibility to use preventative measure such as sterile gloves, hand sanitizer, face masks or aprons. In extreme cases if you have a potentially dangerous patient you should wear padded clothing personal protective equipment (PPE).
- When you reach the end of your shift you must also do a detailed handover to the following bed watch protection officer and pass on all relevant information.
- Time sheets must be submitted each week on a Monday for the previous week and MUST only be signed by you and a designated hospital official who is either a bleep manager or ward sister (dark blue uniform), failure to comply with this WILL result in disciplinary action.
The BSW duties depend entirely on the individual needs of the patient. These can include such things as:
- Receiving visitors
- Patient Confidentiality - Providing information being aware of data protection laws
- In some instances, taking action in unusual or emergency situations. E.g. Fire Alarm
- A BSW should always observe and report. This can be observing from a distance, may involve escorting the patient around the ward or from place to place. Hospital staff may also request for you to be close by when they administer medication, however officers can only intervene to protect people from harm and NOT help administer medication.
- If a patient has been detained by the police under the mental health act, then BSWs may assist them in detaining the patient as long as the police remain present.
- In the case of a person who is a voluntary patient in hospital, they can only be legally detained if a registered nurse records in writing that the patient is suffering from a mental disorder and it is necessary for their or another’s safety to immediately restrain them if a doctor is not immediately available.
- Where the patient is detained under sections 2, 3, 4 or 5 of the mental health act and where there is no power to prevent them from leaving, unless BSWs are led to believe that they will come to immediate physical harm, or cause immediate physical harm to another, then BSWs have a common law power to restrain them. This would also apply if the patient had left the site but is still in the immediate vicinity, in this case the police should be called.
- It is vitally important that the patient’s status is ascertained (by a suitably qualified person) before detaining anyone.
- BSWs are encouraged to interact with patients to help improve mental stimulation
- If any clinical staff request you to conduct any personal health care you must politely decline and inform Securecare.
- Carry out such further tasks as may from time to time be delegated to him/her by [his/her superior]
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation
- Ability to operate radio or telephone equipment and/or console monitors
- Ability to interact cordially and communicate with the public
- Effective oral and written communication skills
- Active listening skills
- Ability to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Attention to detail
- Must be able to work flexible and unsociable schedules
- Must have access to reliable transportation
- Any experience in a medical/clinical environment would be distinct advantage
- MUST ACCEPT WORK WERE GIVEN & BE AVAILABLE FOR WEEKENDS
£8.50 - £10.50 dependant on place of work
£12 emergency call outs
Role: Bedwatch Security Officer
Job Type: Permanent
Location: Kettering, East Midlands
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