Sales Administrator & Customer Service Executive

Salary: £26,000 - £30,000
Location: High Wycombe
Job Type: Full Time

Join a Fast-Paced, Customer-Focused Team

We are seeking a driven and organised Sales Administrator & Customer Service Executive to join a busy and growing business in High Wycombe, where no two days are the same.

This is an excellent opportunity for someone who enjoys working with customers, solving problems, and supporting the smooth day-to-day running of operations. You will be part of a supportive team of three, where your contribution is valued.

The Role

This is a varied, hands-on position combining customer service and sales administration responsibilities:

Customer Service & Enquiries

Handle a high volume of inbound calls professionally and efficiently
Respond to website, email, and live chat enquiries
Resolve delivery queries, complaints, and service issues
Keep customers informed of order progress and delivery updates

Order Processing & Logistics

Process online and trade orders using internal systems
Produce order confirmations, invoices, and relevant documentation
Coordinate dispatch via DPD and other courier partners
Ensure all orders meet daily dispatch deadlines
Track shipments and resolve delivery issues

Sales Administration Support

Manage a shared inbox and prioritise incoming enquiries
Accurately log and track orders within internal systems
Liaise with sales, production, and factory teams
Support customer collections and counter sales when required

About You

We are looking for someone who thrives in a busy environment and can manage multiple priorities:

Previous experience in customer service, sales administration, or order processing
A confident and professional telephone manner
Strong organisational skills with high attention to detail
Comfortable using internal systems or CRM platforms
Ability to multitask and prioritise workload effectively
A proactive and solutions-focused approach

What's on Offer

Full training and ongoing support
A friendly and supportive working environment
A varied and engaging role
Long-term opportunity within a growing business

Apply Now

Submit your CV to be considered. Interviews are taking place immediately