Service Charge Assistant

Location: Bedford, Bedfordshire
Reporting to: Service Charge Manager

Start Your Finance Career with Us!

Are you looking to launch your career in finance? Do you have a keen eye for detail, a passion for numbers, and a drive to deliver excellent customer service? Join our team as a Service Charge Assistant and become part of an organisation that puts customers first and values your growth.

What You'll Do:

• Support the rent and service charge setting and reconciliation process for both rental and home ownership properties.
• Assist with the management of the Deposit Protection Scheme (DPS), ensuring customer deposits are secured and reconciled accurately.
• Use data analytics to identify inconsistencies and support income maximisation.
• Respond to customer and colleague queries within set timescales, helping to deliver excellent service and value for money.
• Collaborate with teams across the business to support the annual review and audit of service charges, ensuring compliance and accuracy.
• Help analyse data to uncover exceptions and support cost recovery for tenants and leaseholders.
• Contribute to the design of new development schemes and the effective communication of service charges to customers.
• Support the annual reconciliation and audit of variable service charges, including compliance with the Landlord and Tenant Act 1985.

What We're Looking For:

• Team players with strong numeracy and analytical skills.
• Good communication and IT skills, especially in Excel and finance systems.
• A flexible, positive attitude and a focus on delivering great customer service.
• Attention to detail and the ability to work collaboratively in a changing environment.
• Experience in finance, housing, or property (desirable but not essential for early-career applicants).
• Willingness to learn and grow within the role.

Desirable (but not essential):

• Understanding of leases or experience with service charges.
• Experience of budget setting or technical accounting.

Even if you don't meet all the requirements, we would still love to hear from you if you have the foundational knowledge and a desire to learn and grow!

Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.