Head of Compliance

Join the dynamic and forward-thinking team at the London Borough of Croydon, the most populous borough in London, known for its rich history and vibrant cultural scene. As part of our ongoing transformation-driven by the Mayor's Business Plan-we are committed to creating a place of opportunity, improving financial sustainability, and enhancing the quality of life for our residents.

Background

Over the past year, Croydon Council has made major strides in transforming its housing services-investing over £30 million in home upgrades, launching new repairs contact centre, and completing stock condition surveys on 86% of homes and we are striving to achieve 100% of stock condition survey data.

Following significant improvements in housing standards, repairs, and resident engagement, the Regulator of Social Housing has recently lifted its previous notice. With a £166 million regeneration of Regina Road underway and a strong focus on safety, customer care, and resident-led change, Croydon is committed to delivering high-quality homes and services as part of its Future Croydon #removed# programme.

As part of this transformation, Croydon Council is now working in partnership with Adecco Public Sector to recruit a permanent Head of Compliance to lead this service area.

Your New Role

As a member of the extended management team, the Head of Compliance will work collaboratively across the division and with other heads of service and directors to ensure the effective and efficient development and delivery of council services that support both divisional and corporate objectives.

Reporting to the Director of Housing: Assets and Repairs, you will be the professional lead responsible for the strategic planning, delivery, and assurance of statutory compliance programmes across the Council's housing stock. This includes overseeing all "big six" compliance areas: asbestos, gas, electrical, water hygiene, lifts, and tier 2 compliance areas to ensure Croydon Council meets all health, safety, and regulatory requirements.

You will lead the compliance function, manage specialist teams, and work closely with partners and contractors to maintain resident safety, regulatory compliance, and continuous improvement. The role carries significant responsibility, requiring the ability to manage risk, demonstrate technical expertise, and influence high-quality service outcomes in a complex environment.

You will also manage a multimillion-pound service budget and play a key role in supporting transformation projects, data integrity, and strategic planning that reflect Croydon's values and commitment to its residents.

What You'll Need to Succeed

Proven track record in senior-level property compliance roles, particularly within large or complex housing environments.
Significant experience in managing programmes associated with statutory compliance in housing, covering all six core areas (asbestos, gas, electric, water, lifts, fire).
Demonstrated experience of managing multi-disciplinary teams, contractor relationships, and influencing service improvements.
Strong communication and stakeholder management skills, with the ability to engage confidently across internal teams, regulators, and residents.
Experience developing assurance frameworks, reporting mechanisms, and improvement plans in response to audits or regulatory inspection.

Qualifications

A degree in a compliance-related discipline or equivalent professional experience.
Minimum Level 5 qualification in mechanical, electrical, or related field, or substantial experience in a senior compliance leadership role.
Relevant certifications such as NEBOSH, Chartered Institute of Housing (CIH), or equivalent.
Membership (or working towards membership) in a recognised professional body (e.g., RICS, CIOB, CABE, IFE, or IOSH).
Evidence of ongoing Continuing Professional Development (CPD), including formal leadership or project management training (e.g., ILM, PRINCE2, or similar).

What You'll Get in Return

The London Borough of Croydon offers a comprehensive and competitive permanent package designed to attract and retain top talent. Employees benefit from a generous annual leave allowance of up to 30 days, depending on length of service.

Flexible working arrangements are available to support a healthy work-life balance. The council also supports professional development through various training programmes and career progression opportunities, ensuring staff can grow and advance within the organisation.

Croydon Council is committed to employee well-being, offering a range of health and wellness initiatives. These include access to an Employee Assistance Programme (confidential support and counselling), discounted gym memberships, and health screenings. Employees also benefit from membership in the Local Government Pension Scheme (LGPS), which provides a secure and reliable retirement plan. Contributions range from 5.5% to 12.5% of salary, depending on pay band, with significant contributions from the council.

By joining Croydon Council, you become part of a supportive and forward-thinking organisation dedicated to making a positive impact on the community.

What You Need to Do Now

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