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DATE ADDED: Sun 01/12/2019

Support Desk Administrator

St Ives, UK
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COMPANY: RECRUITMENT GENIUS

JOB TYPE: Permanent, FullTime

This company is a privately owned and fiercely independent nationwide supplier of maintenance services. They serve corporate, public sector and managing agent clients, with sites across the United Kingdom.

Their clients rely on them to manage offices, commercial properties, retail sites, schools, universities, hospitals, hotels, laboratories, luxury residential units and historic listed buildings.

Job Description
You will be part of a team providing a central point of contact for their clients, engineers and department. The Support Desk is a fast paced department dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.

Location
St. Ives, Cambridgeshire

Key Responsibilities
Respond to phone calls, emails and electronic forms
Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
Logging all requests in the appropriate software, ensuring all relevant information is recorded. Requests are categorised accurately and prioritised in accordance with their agreed impact and urgency
Ensure that all owned requests are resolved
Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
Use effective communication to proactively manage customer expectations

Necessary Skills
Essential:
Proven ability to accurately follow procedures
Comfortable and professional on calls and emails
Adaptable and flexible to change
Ability to work under pressure with a can do attitude
Organised and able to multi task
Excellent time management
Work well as part of a team

Desirable:
Previous work in Business Administration

FullTime Role Advertised through Zoek 369846aeef6749c099ff01e7c8cfed6d4
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