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Date Added: Tue 17/01/2023

Aftersales Support Administrator

Wallingford, OX10, UK
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Company: BROOK STREET

Job Type: Permanent, FullTime

Salary: £25000 - £30000/annum

A leading fast-paced manufacturing firm near oxford is looking for an aftersales support administrator to
work closely with the aftersales team. You need to have excellent communication skills, computer skills,
and contribute to the smooth running and development of the department including spare part order
processing, data entry and inventory management.

Main Duties
Processing after sales parts orders through to dispatch including corresponding with customers, and where necessary transacting payment.
Liaise closely with the company's stores personnel and purchasing team to ensure timely delivery of parts.
Manage the product warranty registration cards and where necessary expedite their return.
Sign off monthly transport invoices against corresponding spare parts consignments.
Process warranty re-claims through external supplier portals.
Attend periodic meetings with nominated courier account manager to discuss performance, efficiency, and systems improvements..
Maintain inventory pricing and stock levels on SAP including accurate updating of Commodity Codes.
Publish and distribute up to date retail price lists to the Dealer Network.
Ensure accuracy of product inventory including retail pricing and min/max order levels.
Communicate with Aftersales Manager about current stock and potential issues with orders.
Develop and implement inventory control procedures and best practices.
Report on inventory variances and anomalies.
Support the Aftersales manager with new product launches i.e. bills of materials, pricing and spare parts catalogues.

Qualifications and Experience

Previous experience of working in a customer facing role.
2+ years' experience in inventory, distribution and administration procedures
MRP/SAP Experience - or similar software
Able to work with IT systems and proven ability in the use of Microsoft Office
Experience with Web-Based Shipping Tools
Excellent written and verbal communication skills
Good ability to develop product knowledge through the study of internal literature
A good team player
Able to multi-task and work independently
Due to the location you need to have your own transport, salary offered between £25 - £30k, plus Healthcare, contribution pension and free parking
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