Service Advisor - Avonmouth

Salary: £32,598 per annum
Hours: Monday - Friday, choose between:

07:00 - 16:00

09:00 - 18:00
(30-minute unpaid lunch)
+ Saturdays 08:00 - 13:00 on rota basis (included in salary)
Contract: Permanent

Earning Potential

Basic Salary: £32,598 per year (includes Saturday rota)

Overtime: Additional hours beyond contracted schedule paid at enhanced rates (details to be confirmed)

Overview
We're looking for a professional Service Advisor to join a busy commercial vehicle dealership in Avonmouth. You'll be the key link between customers and the workshop, ensuring a seamless service experience from booking through to vehicle handover. This role offers a choice of shift patterns, Saturday work on a rota basis (included in salary), and the opportunity to work with a premium brand in a supportive team environment.

Key Responsibilities

Correctly capture all customer details and vehicle faults at first point of contact

Take telephone bookings and accurately load them into the workshop system

Effectively manage workshop loading to maximise capacity

Raise job cards and ensure all compliant documentation is completed

Keep customers informed of ongoing vehicle status throughout the day

Enter additions and changes to customer database

Hand over finished vehicles with detailed explanations of repairs

Monitor repair times and ensure work meets required delivery times

Actively sell after-sales services including Service Contracts

Discuss and arrange payment with customers

Provide advice on warranties and service requirements

Explain necessary vehicle test requirements for legally required inspections

Arrange schedules for MOT and vehicle inspections

What You'll Need

Previous experience as a Service Advisor in automotive or commercial vehicle sector

Excellent communication and customer service skills

Professional manner with ability to remain reassuring during difficult situations

Strong organisational and administrative abilities

Experience with dealership management systems (DMS) is advantageous

Full UK driving licence

Performance Measures

Effectively and politely liaising with customers regarding vehicle status, payment, and repairs

Accurate booking of customer vehicles into the workshop

Monitoring repair times and communicating back to customers in a timely fashion

Providing accurate advice on service requirements

Don't tick every box?
If you have strong customer service experience and a passion for the commercial vehicle industry, we want to hear from you. We value communication skills and a professional attitude.

Sound like you?
If you're ready for a varied role with a premium brand and great team environment, get in touch with Cal Ryan today.

Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)

Ref: INDCR

Service Advisor - Avonmouth

Salary: £32,598 per annum
Hours: Monday - Friday, choose between:

07:00 - 16:00

09:00 - 18:00
(30-minute unpaid lunch)
+ Saturdays 08:00 - 13:00 on rota basis (included in salary)
Contract: Permanent

Earning Potential

Basic Salary: £32,598 per year (includes Saturday rota)

Overtime: Additional hours beyond contracted schedule paid at enhanced rates (details to be confirmed)

Overview
We're looking for a professional Service Advisor to join a busy commercial vehicle dealership in Avonmouth. You'll be the key link between customers and the workshop, ensuring a seamless service experience from booking through to vehicle handover. This role offers a choice of shift patterns, Saturday work on a rota basis (included in salary), and the opportunity to work with a premium brand in a supportive team environment.

Key Responsibilities

Correctly capture all customer details and vehicle faults at first point of contact

Take telephone bookings and accurately load them into the workshop system

Effectively manage workshop loading to maximise capacity

Raise job cards and ensure all compliant documentation is completed

Keep customers informed of ongoing vehicle status throughout the day

Enter additions and changes to customer database

Hand over finished vehicles with detailed explanations of repairs

Monitor repair times and ensure work meets required delivery times

Actively sell after-sales services including Service Contracts

Discuss and arrange payment with customers

Provide advice on warranties and service requirements

Explain necessary vehicle test requirements for legally required inspections

Arrange schedules for MOT and vehicle inspections

What You'll Need

Previous experience as a Service Advisor in automotive or commercial vehicle sector

Excellent communication and customer service skills

Professional manner with ability to remain reassuring during difficult situations

Strong organisational and administrative abilities

Experience with dealership management systems (DMS) is advantageous

Full UK driving licence

Performance Measures

Effectively and politely liaising with customers regarding vehicle status, payment, and repairs

Accurate booking of customer vehicles into the workshop

Monitoring repair times and communicating back to customers in a timely fashion

Providing accurate advice on service requirements

Don't tick every box?
If you have strong customer service experience and a passion for the commercial vehicle industry, we want to hear from you. We value communication skills and a professional attitude.

Sound like you?
If you're ready for a varied role with a premium brand and great team environment, get in touch with Cal Ryan today.

Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)

Ref: INDCR