Technical Service Delivery Manager – Microsoft Cloud

Shrewsbury (Hybrid)

£45,000 – £60,000 + Benefits

Recruiting exclusively via Chapman Tate Associates for a trusted & well established client

Chapman Tate Associates are proud to be working with a well-established and rapidly expanding organisation that has built a strong reputation delivering modern cloud-first solutions. As they continue to scale, we are recruiting a Technical Service Delivery Manager with deep experience across the Microsoft Cloud ecosystem to support and elevate their service operations.

About the Role

In this pivotal role, you will be responsible for overseeing the end-to-end delivery of Microsoft-centric services across the business and its customers. Your focus will be on ensuring operational excellence, optimising cloud service performance, and driving continuous improvement across the Microsoft technology stack.

You'll work closely with Cloud, Infrastructure, and Support teams—helping shape service governance, supporting escalated issues, and ensuring services built on Microsoft 365, Azure, and related technologies run smoothly and efficiently.

This role offers hybrid flexibility from their Shrewsbury base and the chance to influence service strategy in a high-growth environment.

Key Responsibilities

• Lead and optimise service delivery for Microsoft Cloud solutions, including Microsoft 365, Azure, Intune, Entra ID, and Microsoft Security services
• Own SLA management, service governance, and escalation processes across cloud and infrastructure operations
• Collaborate closely with technical teams to ensure effective resolution of incidents, changes, and problems within the Microsoft ecosystem
• Drive a culture of continual service improvement using ITIL best practices
• Produce service performance reports, dashboards, and insights using Microsoft tooling where possible
• Build strong relationships with customers and internal technical stakeholders
• Ensure cloud services are delivered with reliability, security, and scalability in mind

What We’re Looking For

• Strong background in Microsoft 365, Azure, or broader Microsoft Cloud service delivery
• Solid understanding of ITIL frameworks and modern cloud service operations
• Experience managing escalations, service reviews, and cloud-based SLAs
• Excellent communication and stakeholder management skills
• Ability to work across cross-functional technical teams
• Familiarity with Microsoft service management tooling (e.g., Azure Monitor, Endpoint Manager, Defender portals) is a bonus

Why Join This Organisation?

• Competitive salary from £45,000 – £60,000
• Hybrid working from their Shrewsbury office
• Opportunity to join a respected, secure, and rapidly scaling Microsoft-focused organisation
• Clear progression pathways as the business continues its cloud transformation journey
• Collaborative and forward-thinking culture where your ideas matter