My Shortlist

Your shortlisted jobs will appear here. To view your shortlist: Login Or Register

Date Added: Sat 14/01/2023

Switchboard Service Operator - Nights

Barnet, EN5, UK
Apply Now


Job Type: Permanent, FullTime

Salary: £10.90/hour

Switchboard Service Operator

Job Responsibilities

To provide a professional operator service, acting as the common interface for internal and external callers within the Trust environment. Answer all calls in a professional, courteous, and efficient manner and be responsible for ensuring that all calls are connected to the desired destination. To adopt a flexible approach to customer and management requests as required.

You will be required to work 3 days per week covering a Saturday, Sunday, and Monday nightshift from the hours of 11pm and 6am. Your Saturday shift will be paid at time and a half, your Sunday shift will be paid at double time.
Your training will be delivered for 2 weeks covering the shifts of Monday to Friday 9am - 5pm and following this you will go onto your nightshift.

Skills we'd like:

Previous experience in a hospital environment would be desirable but not essential.
Basic knowledge of IT / PC software packages.
Experience within a customer service position or within a telephony role is desirable.


To perform the emergency procedures laid down in the event of any alarm being made e.g., Clinical Emergency Calls, Fire and Security
To monitor alarms for Blood Fridges, Medical Gases, Fire, Security and Estates.
To record amendments to Trust and duty rotas as and when required.
To record daily log events and daily testing.
To programme Internal pagers for Dr's.
To contact Trust staff via appropriate system of national pager, internal pager, mobile phone.
Day to day supervision is provided by the Switchboard Services Manager or nominated member of the team.
As the Switchboard is a 24hr managed service and there is, on occasion, lone working there is a requirement the operator on duty does not leave the switchboard area unattended for any reason.

Getting to know Atos

You can look forward to joining a global powerhouse in digital transformation. We have 120,000 employees in 73 countries and an annual revenue of €13 billion. We are also number one in Europe regarding Cloud, Cybersecurity and High-Performance Computing, providing end-to-end Orchestrated Hybrid Cloud, Big Data, Business applications and Digital Workplace solutions through our Digital Transformation Factory. Additionally, we provide transactional services through Worldline, Europe's leader in the payment industry. Our group is also the Worldwide Information Technology Partner for the Olympic and Paralympic Games and operate under the brands Atos, Atos Syntel, Unify and Worldline.

How to apply

Confident this sounds like you? Please click below to complete our online application form and attach your CV in either Word or PDF format
Apply Now