Role Overview

We are seeking a proactive and relationship-driven Account Manager to support our clients client base within the End-Point Assessment (EPA) apprenticeship sector. This is a fully home-based role, requiring strong self-management, excellent communication skills, and the ability to build relationships remotely.

You will manage employer and training provider accounts, ensuring high-quality service delivery while driving client satisfaction, retention, and growth.

Key Responsibilities

Client Relationship Management

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Act as the primary point of contact for assigned employers and training providers

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Build and maintain strong, long-term relationships through virtual engagement (video, phone, email)

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Conduct regular remote account reviews and performance meetings

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Provide expert guidance on EPA processes and best practice

EPA Service Delivery Support

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Liaise with internal EPA operations teams to ensure timely, compliant delivery

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Track apprentice progress through the EPA pipeline and keep clients informed

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Manage and resolve client queries or escalations efficiently

Compliance & Sector Knowledge

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Maintain up-to-date knowledge of apprenticeship standards and EPA requirements

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Ensure all activity aligns with regulatory expectations

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Support clients in understanding compliance and funding considerations