Helpdesk Coordinator

Our client, a busy Building Services Company, is seeking an experienced Helpdesk Coordinator to manage incoming reactive maintenance jobs and support the smooth running of the service department.

Key Responsibilities

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Raise remedial and reactive maintenance jobs

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Liaise with engineers to ensure timely job progression

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Input and update data accurately within the system

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Monitor workflow and progress of both reactive and PPM (Planned Preventative Maintenance) tasks

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Ensure KPIs are maintained at 95% or higher

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Cost jobs on the internal system

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Chase subcontractors for completion paperwork and file documents as required

Skills & Experience Required

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Prior helpdesk or service coordination experience, ideally within building services or a similar industry

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Ability to remain confident, calm, and logical in a fast-paced working environment

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Strong organisational skills with excellent attention to detail

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Computer literate with the ability to learn new systems quickly

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Excellent telephone manner and communication skills

Hours of Work

08:30 - 17:30, Monday to Friday
(1-hour lunch break)

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.

Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK