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DATE ADDED: Wed 22/01/2020

Senior Application Support

London, UK


JOB TYPE: Permanent, FullTime

SALARY: £80,000 - £140,000

  • Provide first and second-line support to the trading, operations and pricing teams
  • Support the company’s extensive batch job processes to ensure smooth running of the key business functions throughout the day
  • Work directly with a number of business functions including traders, actuaries, developers, quants and technology infrastructure
  • Perform incident management, problem resolution and root cause analysis
  • Look for opportunities to build tools and implement enhancements that help to improve system functionality and prevent repeated issues
  • Perform and deploy low level bug fixes to production systems
  • Manage the production environment: develop tools to streamline production support processes and provide resolutions to issues
  • Document systems: produce user guides and system/application runbooks
  • Maintain relationships with the firm’s technology vendors and service providers
  • Work to understand some of the firm’s unique challenges, and work with the CTO and technology leadership team to further enhance our culture of constant and continuous improvement
  • Further develop our production best practices and advocate these within the production environment
  • Providing out of hours evening support where necessary