Office Administrator (Finance & Customer Support)

Full-time | On-site

Overview

This role suits someone who thrives in a varied position and enjoys being the go-to person in a busy office. You’ll combine strong administrative capability with hands-on finance support, customer service, and a solid understanding of purchase ledger, credit control, and month-end routines. It’s ideal for someone who likes to keep operations running smoothly and isn’t afraid to roll up their sleeves.

Key Responsibilities

Office Administration

• Act as the first point of contact for general office enquiries
• Manage day-to-day office operations, supplies, and facilities
• Maintain internal records, filing systems, and documentation
• Support management with scheduling, correspondence, and ad-hoc tasks

Finance Support

• Process purchase invoices and maintain the purchase ledger
• Assist with credit control, including issuing statements and following up on overdue accounts
• Reconcile supplier statements and resolve invoice queries
• Support month-end processes such as accruals, journals, and reconciliations
• Work closely with the finance team to ensure accurate and timely reporting

Customer Support

• Handle incoming customer enquiries via phone and email
• Provide product/service information and resolve issues professionally
• Liaise with internal teams to ensure customer needs are met
• Maintain customer records and update CRM systems

Skills & Experience

• Proven experience in an office administration role
• Background in finance support, including purchase ledger and credit control
• Comfortable with month-end routines and working to deadlines
• Strong customer service skills and confident communication style
• Proficient in Sage (Sage 50 or Sage 200 preferred)
• Excellent organisational skills with the ability to multitask
• A proactive, adaptable, all-rounder who enjoys variety

Personal Attributes

• Reliable, approachable, and calm under pressure
• Strong attention to detail
• Positive attitude and willingness to help across the business
• Able to work independently and as part of a team