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Date Added: Fri 26/05/2023


Liverpool, L3, UK
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Job Type: Permanent, FullTime

Salary: £11.60/hour

An exciting opportunity to work within the public sector, to process casework for British Citizenship applications. You will be undertaking a range of administrative tasks in support of operations.
You will be part of an operational team ensuring the delivery of key performance targets. Full training will be given.

Hours/Pay Rate
" Monday to Friday
" 9am to 5pm (37 hours a week) Once trained can start any time between 7am to 9am
" Hybrid (after training and mentoring) 2 days home 3 days in office
" £11.60 per hour

Please note this is a temporary contract of up to 6 months with the possibility of extension, which will be up to the client.

Essential: You will need a in date British passport, two proofs of address and one proof of NI to be eligible for this role. You cannot have lived outside of the UK for longer than 6 months in the last 5 years.

Any successful applicants will have a Security Clearance applied for them, once this comes back a start date will be confirmed.
Key Responsibilities
" Process British Citizenship applications, either decision making, or case preparation, meeting the minimum standard requirement for performance and quality.
" Highly organized with excellent attention to detail.
" Be able to multitask, managing a varied workload, prioritizing effectively, and reacting quickly and calming to changing circumstances.
" Manage your own workload to action cases in accordance with agreed service standards.
" ad-hoc duties to assist deliver of Citizenship business change activities.
" To take responsibility for one`s own attendance, performance and personal development.
" To work flexibly and provide support to other operational colleagues

Relevant Skills
" Good IT knowledge
" Excellent customer service skills
" Ability to adapt to a fast-paced working environment
" Positively engage with change and support colleagues
" Flexible approach.
" Ability to adhere to strict guidance and policies.
" " Professional approach to work, in particular engagement with Customers and Teammates
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