Service Coordinator 

London - North West London
£30,000-£34,000 per annum | Full-time | Permanent | 40 hours per week

We're looking for a proactive and organised Service Coordinator to join a fast-paced maintenance and engineering support team. This is a key role focused on keeping field engineers efficiently scheduled while ensuring clients receive a responsive and professional service.
Working closely with the Operations Lead, you'll play a central part in managing workloads, coordinating appointments, and keeping communication flowing between engineers, customers, and internal teams.

What you'll be doing:
Handling incoming calls and monitoring shared inbox communications
Logging service requests and allocating jobs through the internal system
Planning and adjusting engineers' schedules to maximise productivity
Keeping diaries filled several days ahead to maintain workflow efficiency
Booking appointments and confirming access with customers and site contacts
Monitoring job progress throughout the day and providing updates where needed
Liaising with engineers daily to confirm upcoming schedules
Arranging materials and parts to support successful first-time completions
Assisting with basic quotations and following up on outstanding approvals
Completing standard compliance documentation when required
Reviewing completed jobs and arranging any necessary return visits About you: You'll be highly organised, confident communicating with a range of people, and comfortable working in a busy, ever-changing environment. Previous experience in scheduling, coordination, or a similar operational role would be a strong advantage.

Please call Alice to discuss the role in more detail.

#ENG1