Out of Hours Customer Service Operatives - Contact Centre (Rawtenstall)

Salary: £12.67 per hour
Hours: Monday to Friday, 5:00 PM - 11:00 PM (27.5 hours/week)
Location: Rawtenstall
Contract Type: Temp to Perm
Start Date: ASAP

Are you a dedicated customer service professional looking for a rewarding role with a difference? Join our Out of Hours Contact Centre team in Rawtenstall and be the voice of support when it matters most.

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Your Schedule

• Evenings only: 5pm-11pm, Monday to Friday
• Breaks: Choose between one 30-minute break or two 15-minute breaks (unpaid)
• Bank Holidays: Required to work (paid at double time)

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What You'll Be Doing

As an Out of Hours Operative, you'll be:

• Handling inbound calls from customers requiring urgent repairs
• Logging repair requests and coordinating with on-call technicians
• Ensuring swift and accurate communication between customers and field teams
• Providing empathetic, solution-focused service during critical hours

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What You'll Get

• £12.67 per hour + double time on Bank Holidays
• 29 days annual leave (including Bank Holidays), increasing by 1 day per year up to 33 days after 4 years
• Supportive team environment with ongoing training
• Opportunity to make a real impact in a vital service

• Temporary to permanent contract available after 12 weeks+ for the right candidate!

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Ready to Apply?

If you thrive in a fast-paced, customer-focused environment and want to be part of a team that makes a difference after hours, we'd love to hear from you.

Apply now or contact us for more information!