Account Manager / Business Development Manager

POS Installations

Leicester

Full time / Permanent 9am-5pm.

Salary up to £55k + performance bonus

Our Leicester based client are looking for an experienced and enthusiastic Account Manager/ Business Development Manager to join their expanding friendly team to manage clients and driving business growth.

The account manager role will be divided into managing existing accounts to a high standard ensuring that clients requirements are exceeded at every stage and providing a link between the client and the internal teams. In addition a large part of the account manager role will be working on growing new business, utilising different avenues such as following warm leads, past clients and other opportunities.

The role

· Develop and nurture strong relationships with key clients, acting as their main point of contact

· Oversee client projects from initial brief through to delivery, ensuring timelines, budgets and quality standards are met.

· Work closely with internal teams including production, warehouse, logistics and installation to ensure smooth project delivery

· Prepare and present project updates, KPI reports and recommendations to client and internal management team

· Identify opportunities for business growth and additional services within existing accounts

· Onboard new clients and expand business opportunities working with wider team to achieve this.

· Ensure client satisfaction by addressing concerns, providing proactive solutions and maintaining regular communication

· Attend client meetings, trade shows, industry events and networking events to represent the company and build relationships

· Gather client testimonials and recommendations following successful project completion

The person

· Proven experience in account management or client services, ideally within the retail or POS industry

· Strong communication and interpersonal skills, with the ability to build lasting relationships

· Results-driven with a track record of meeting or exceeding targets

· Highly organised, excellent attention to detail and the ability to manage multiple projects simultaneously

· A problem-solver who is able to think on their feet and provide effective solutions to client needs

· Proficient in IT systems including Excel, Word, PowerPoint and Outlook

· A team player who thrives in a fast-paced, dynamic environment

· Flexible and adaptable, willing to go the extra mile for clients and colleagues alike