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DATE ADDED: Wed 20/11/2019

Part-Time, Bilingual, ESL Student Services Specialist

Eugene, OR, US
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COMPANY: LANE COMMUNITY COLLEGE

JOB TYPE: Permanent, FullTime, PartTime

# AA/EEO Statement

## AA/EEO Statement

Lane Community College is an Affirmative Action / Equal Opportunity / Veteran / Disabled Employer embracing equity, inclusion and accessibility. We encourage a safe and hospitable environment for women, minority, veteran and disabled candidates.

* Lane actively recruits Veterans and those with Disabilities for all positions. For accommodations and questions call 541-463-5586.
* Veterans, please fax, e-mail, mail or deliver your documentation (DD214/DD215/letter of disability) to Human Resources #removed#, 541-463-3970
* Lane Community College insures that all veteran documentation submitted to HR will remain confidential.

# Position Information:

## Applicant Notification

#### Search Information

* This is an applicant pool posting. First review date of applications may be as early as _September 18th, 2019_. Subsequent review dates will be based upon department need. Lane reserves the right to modify this information.
* Your application will remain in the pool until a decision is made on your candidacy.
* Provide all documents as requested; a resume may not take the place of any one section of the application.
* Unofficial or Official Transcripts are required for this position at the time of application. See instructions below.
* Incomplete applications will not be considered. _Ensure all employment and education dates are filled in._
* Candidates will be able to implement and ensure an "equity lens" is used to assess, implement and maintain systems and structures that are inclusive and respectful.


#### * Our application is used to determine your initial salary placement for selected candidates. All employment and education history will be considered.

#### Bilingual Language Required

As our student body becomes more diverse we have a need for a fluent world language speaker.

* Bilingual required positions are paid one salary level higher than the current classification.
* Candidates may be asked to take verbal and written fluency assessments.

#### How to monitor your application

1. Enter #removed# into your safe sending list. Notifications will be sent toward the end of search process. Be sure to check your spam mail.
2. Visit your Employment Opportunities account. The main page will show your status in the search.
* See applicant instructions. Positions close at 9:00 pm.

## Salary/Compensation Statement

#### * Our application is used to determine your initial salary placement for selected candidates. All employment and education history will be considered.

All employees are compensated through electronic direct deposit.

* Part-Time Benefits may be available for qualified employees.

Schedule may vary with hours increasing up to 40 hrs a week during peak periods, up to 1039 hours in a 12-month period.

## Working Schedule

Part-time variable work hours based on department needs, which may include both day and evening hours at the main and/or downtown campuses.

#### Possible Shifts:

* 8:30 AM-12:00 PM (M-F) Main Campus
* 12:00 PM-3:00 PM (M-Th) Main Campus
* **5:00 PM-7:00 PM (M & W) Downtown Campus (top priority)**

Schedule may vary with hours increasing during peak periods up to 40 hours per week, up to 1039 hours in a 12 month period.

# Required QUALIFICATIONS

## Required Education

* High school diploma or equivalent.

## Required Experience

* Six (6) months of general office experience, which included customer service (considerable public contact), typing, data entry and filing.
* Bilingual proficiency in any of the World languages served by the department.

# Preferred QUALIFICATIONS

## Preferred Education

* One (1) year of college preferred.

## Preferred Experience

* General office experience performing the full range of office support duties is preferred.
* Data entry experience, especially in student information systems such as Banner or Access, Microsoft Office programs, and/or Google Suite applications and programs.

## Bilingual/Multicultural Statement

Multicultural experience and bilingual proficiency in World languages is _strongly preferred_.

A demonstrated commitment to promote and enhance the concepts of social justice and culturally competent behaviors is expected.

* Spanish language speaking and reading/writing ability is very strongly preferred.
* Chinese language speaking and reading/writing ability is preferred.
* A demonstrated commitment to promote and enhance the concepts of social justice and culturally competent behaviors is expected.

## Equivalency Statement

Equivalent combination of training and experience will be considered for meeting minimum qualifications.

Applicants are responsible to show how their personal training and experience would qualify them for the position.

## Position Purpose

The purpose of this position is to support the resident and international English as a Second Language (ESL) student populations with the enrollment, testing, and student services that promote retention and student success, including admissions, data collection, maintenance of student records, customer service and support in the general functions of an office environment in a manner which is responsive to student needs and promotes student satisfaction in a consistent and equitable manner.

## Essential Functions

#### ESL Reception & Customer Service:

* Provide excellent customer service as first contact for the front desk, both in person and over the phone in English and at least one other language served by the department.
* Provide accurate program information regarding enrollment, testing and registration policies, class schedules, curriculum and other procedures to current and prospective students in person, written communication and over the telephone in a sensitive and personal manner.
* Provide assistance in trouble-shooting non-routine registration or admissions issues with the guidance of the lead staff.
* Provide student services-related information in both individual and group settings, including computer lab settings.
* Proactively ascertain information necessary to refer students to appropriate resources (internal & external), and assist students in the registration process through research and referral.
* Support inquiries in the Adult Basic and Secondary Education and International Programs departments by maintaining a basic knowledge of their processes and policies.
* Represent the department and college in a positive manner that is consistent with organizational mission and vision.
* Assist with updating departmental promotional materials, process documents, brochures and class schedules.

#### Enrollment Services:

* Conduct in-person interviews with new students to process applications and clarify information for accuracy.
* Communicate individual registration/orientation schedules to each student.
* Ascertains the information needed from students to determine the most appropriate ESL department program offerings.
* Process, review, and maintain accurate registrations for resident and international ESL students.
* Assist with recruitment & retention efforts (new student orientation, liaison for student resources, prospective student outreach, etc.)
* Support new/returning student orientation process through materials development, procedural planning and coordination.
* Coordinate with other departments at the college to solve problems related to student enrollment and general department procedures using email and phone.

#### Data Collection, Entry & Reconciliation:

* Enter, edit and reconcile data for testing, admissions, registration, attendance and grades into college and department databases and systems.
* Process timely data reconciliation for grant compliance.
* Review faculty grade submissions for accuracy/consistency and process grade changes in the official college system.

#### Student Records:

* Create and maintain accurate student records in both electronic and hard copy format.
* Check for and notify students of account issues such as holds, waitlist status, etc.
* Build and update student records in Banner (college data management system).
* Handle records and sensitive information in a manner which is consistent with the Family Educational Rights and Privacy Act (FERPA).
* Assist students with accessing records (including transcripts, schedules, grades, enrollment verification, etc.)
* Purge files and prepare for archives as needed.

#### Training:

* Train students in the use of various college tools such as Google Suite, myLane, etc.
* Support the training of new staff in ESL student services processes and procedures (both ESL and ABSE).
* Create and update training materials and procedures as assigned.
* Assist with training and supervising student worker tasks.
* Provide problem-solving assistance to department staff, faculty and the Dean as needed.
* Problem solve and manage sensitive information with appropriate awareness of FERPA standards; maintain confidentiality and sensitivity to the privacy needs of students.
* Other duties as assigned.

#### Equity and Inclusion

* Demonstrate Lane's core value of social justice by ensuring equity and inclusion skills such as respect, inclusiveness, reflecting, valuing of cultural and personal differences, are the basis of employee and student interpersonal communications and relationships, and are applied to all position responsibilities.
* Duties are carried out respectfully inclusively, regardless of age, color, disability, gender, gender identity or expression, social class, marital status, national origin, race, ethnicity, religion, sexual orientation, veteran's status, nationality, age, language, origin or employment status.
* Must demonstrate an active concern for students and staff.

## Supervision Statement

Work is under the general supervision of the ESL dean, under the direct guidance of the department coordinator and the lead administrative specialist, and performed independently based on an understanding of office and College policies and procedures. The department coordinator and the lead student services specialist are available to plan and coordinate the work, answer questions and troubleshoot problems on a daily basis. Work is reviewed by the supervisor for the quality of service provided to students.

This position may have responsibility to assign tasks, provide priorities, train and check the work of student assistants, hourly employees and volunteers.

## Physical Demands/Working Environment

This position works indoors and is exposed to usual office working conditions that includes office noises and interruptions, such as printers, telephones, and visitors. This position requires that an employee be able to sit or stand for extended periods of time; perform cognitive and psychometric work for more than six (6) hours a day. This position may work with individuals who may be hostile or abusive. Work may require transporting materials up to twenty-five (25) pounds.

## Knowledge Skills and Abilities

#### Knowledge, Skills and Abilities

* Strong customer service and verbal and written communication skills, and ability to interact with students, staff and the public in a pleasant, tactful and courteous manner
* Ability to work effectively with individuals from varied ethnic, cultural, socio-economic and language backgrounds
* Ability to work under pressure and with frequent interruptions
* Ability to address student issues and independently seek solutions to problems
* Ability to perform work with a high level of accuracy and attention to detail
* Knowledge of and skill in the operation of an automated student record database, word-processing, spreadsheet software
* Knowledge of and skill in the operation of internet browsers and e-mail
* Knowledge of College policies, procedures and records systems
* Ability to work independently and as part of a team
* Ability to coordinate multiple tasks through time and resource management
* Ability to research records and determine source of errors
* Ability to meet deadlines
* Ability to keep accurate records and filing system, and maintain confidentiality
* Ability to answer phones in a professional and helpful manner
* Ability to use office equipment, including computers, multi-line phone systems, fax machine, calculator, scanner and copier, etc.
* Ability to maintain confidentiality of all student information per college policy
* Ability to work safely
* Provide support to employees working to meet accreditation standards through evaluation and assessment of student outcomes.

## Applicant Instructions

#### Applicant Instructions

To be considered a candidate for this position, ALL of the following must be included in the application package:

* Incomplete applications will not be considered. Ensure all employment and education dates are filled in.
* The CV/Resume may not take the place of any one section in the application.

#### Required Documents

1. Online Application - complete in entirety and submitted online, include at least three (3) **work related** references.

2. Resume - Comprehensive of experience, education and accomplishments.

3. Cover Letter - Clearly detailing how you meet the qualifications for the position.

4. Transcripts - Unofficial or official transcripts are required at the time of application, see instructions below.

#### If applicable:

5. DD214 - Veterans, please fax, email, mail or deliver your documentation (DD214/DD215/letter of disability) to Human Resources at Lane Community College. #removed#, 541-463-3970

#### Questions?

* For assistance with the online application call 541-463-5586
* For position questions contact Shelby Allread, #removed# or 541-463-5253

*Additional Documents and Letters of reference **are not accepted**.*


## Transcript Instructions

#### * Provide transcripts if you meet the preferred qualification of 1 year of college.

* Attach under "Optional Document" (preferred method), email, or mail to:
Lane Community College
English as a Second Language
Attn: Shelby Allready or Leilani Perez
Bldg 11/201
4000 East 30th Ave
Eugene, OR 97405

Phone (541) 463-5253

Official transcripts may be required if you are the selected candidate for the position.

## College and Division Information

#### College Information

The goal of Lane Community College is to help students achieve their dreams and transform lives through learning. The faculty and staff are dedicated to helping students succeed. Lane partners with businesses in the community to help shape the current and future workforce.

*Lane is a learning-centered community college that provides affordable, quality, lifelong educational opportunities.*


#### History

Lane was founded in 1964 by a vote of local citizens, and the main campus opened in 1968. The college was a successor to the Eugene Technical-Vocational School that was founded in 1938. Lane has received many awards and accolades for its innovative programs and high quality instruction. The college is a member of the League for Innovation in the Community College.
One of the advantages of working Lane is living in the area. Lane's main campus is in Eugene, a city known for its quality of life and for being the home of the University of Oregon. Eugene is home to more than 153,000 people and neighboring Springfield has more than 57,000 residents comprise the second largest population center in the state. Eugene and Springfield are nestled in the Willamette Valley between the Pacific Ocean and the Cascade Mountains. Some peaks in the Cascade Range can be seen from main campus. The area's scenic mountains, forests, rivers, lakes, and coastline offer many opportunities for outdoor adventures or for just sitting back and enjoying the view. See what's new at https://#removed#/ (link is external).



*Posting Number:* 190104


*Job Title:* Part-time, Bilingual, ESL Student Services Specialist


*Location:* Main Campus, Downtown Center


*Classification:* Student Services Specialist


*Position Type:* Hourly Part-Time Classified


*Anticipated Start Date:* Upon Hire


*Salary/Wage:* Hourly


*Salary/Wage Range:* $14.11 - $15.36 Hourly (Classified Hourly Pay Grade 7 Bilingual Required)


*Grant Statement:* Continuation of position is contingent upon grant-funding.


*FLSA:* Non-Exempt


*Position Status:* Permanent


*Full/Part:* Part-Time


*Annual Schedule:* Other


*Quicklink for Posting:* #removed#/postings/9761


*Posting Date:* 08/01/2019


*Closing Date:* 06/26/2020


*Applicant Pool:* Term Pool


*Open Until Filled:* No


*Union Association:* LCC Employees Federation (Classified)
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