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DATE ADDED: Wed 03/10/2018

Customer Service Representative For E-Commerce Company

Farmingdale, USA
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COMPANY: IT ASSET MANAGEMENT GROUP

Job Description

 Customer Service needed for an e-commerce company

Are you looking for a career? Are you great with customers? Do you have marketing and social media skills? Join our team!

If so, use your customer service skills to start a career with us!

We provide the training and strongly prefer to work with people who are highly motivated and eager to learn.

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a bachelors degree and 1-3 years of experience in the field or in a related area. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Starting pay - $15.00/hr

Full Time (40 hours)

Medical/Dental/Vision
Life Insurance
Paid training

Company Description
About IT Asset Management Group:

ITAMG is a full service IT Asset Disposal provider known for exceptional customer service and the willingness to do whatever it takes to ensure client satisfaction.

ITAMG enjoys a solid reputation as the preferred IT Asset Recovery, Data Destruction, and Electronics Recycling Partner for organizations from every industry.

ITAMG maximizes the return on retired IT hardware, and eliminates the environmental and security risks associated with hardware asset disposition.

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Role: Customer Service Representative for E-Commerce Company
Job Type:
Location: Farmingdale,

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