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Date Added: Tue 26/07/2022

First Line Night IT Analyst

Peterborough, UK
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Company: TASKMASTER

Job Type: Permanent, FullTime

Salary: £13/hour overtime options available

First line Night IT Analyst

Taskmaster are currently looking to recruit for multiple, experienced First line Night IT Analyst s

for our well established Technological client based within the Peterborough area for their expanding IT team.

The First line Night IT Analyst position will require the successful applicants to maintain customer communications whilst being a role model for technical competence, helpfulness, facilitation of learning and teamwork. Having had previous 1st line support experience or qualifications that may include: CompTIA+, MCSA or ITIL is desirable, although training will be provided to the successful applicants.

Job Description:

* Proactively keeping customers informed on incident or request status and progress.

* Adhering to incident management procedures

* Monitor, progress and resolve incidents whilst ensuring customer satisfaction.

* Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.

* Accurately log incidents and ensure all relevant date is captured whilst logging the incident.

* Provide a point of technical escalation and expertise.

* Keeping up to date with the current standard procedures.

Knowledge and experience.

* Good knowledge of IT platforms, equipment and applications.

* Proven Customer service skills.

* Educated to GSCE level or equivalent in Maths and English.

* MS Office (Desirable)

* Windows Operating Systems (Essential)

* Citrix (Desirable)

* Cisco Telephony Systems (Desirable)

* Hardware troubleshooting of both desktop and server hardware (Desirable)

* Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc (Desirable).

With a competitive pay rate of £13 per hour and hours between 20:00- 08:00 on a 4 on, 4 off rotation, to include weekends; the First line Night IT Analyst positions would suit an enthusiastic individual who can put their mind to any given task. If you feel you could have a future as the First line Night IT Analyst of a well-established and busy team then this may just be the position for you.

To enquire or apply for the First line Night IT Analyst position, simply contact Peterborough Taskmaster or simply apply to this advert.

Taskmaster Resources LTD acts as an employment business for the supply of temporary workers and as an employment agency for permanent recruitment
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