General Manager

Location: On-site / Central London (Location TBC)
Salary: £38,000-£40,000 + tips and bonus
Job Type: Full-time, permanent

Are you a passionate hospitality leader ready to take ownership of a vibrant, fast-growing café concept?

We are seeking an inspiring Cafe General Manager to lead one of our busy locations. This role is ideal for someone who thrives in a hands-on environment, builds strong teams, and consistently delivers exceptional customer experiences.

This is an exciting opportunity to join a high-growth business where no two days are the same. You will play a key role in shaping team culture, maintaining outstanding standards, and driving operational success while developing your career in a supportive and fast-paced environment.

Cafe Manager - The Role:

As Cafe General Manager, you will lead daily operations, setting the standard for service, food quality, and team performance while creating a positive and inclusive workplace culture.

General Manager - Key Responsibilities:

Operations and Standards

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Oversee day-to-day café operations to ensure smooth service and excellent guest experience

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Maintain high food hygiene, safety, and cleanliness standards

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Manage stock ordering, suppliers, and cost control

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Lead quality control across food preparation and service

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Monitor sales, labour costs, and operational KPIs

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Review P&L reports and implement improvements to meet targets

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Respond to customer feedback and resolve complaints professionally

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Identify and implement process improvements to support growth

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Collaborate with marketing teams on local initiatives and promotions

Team Leadership and Development

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Lead, coach, and motivate a high-performing café team

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Deliver training and development for new and existing employees

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Conduct regular one-to-one meetings and support career development planning

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Manage scheduling, absence processes, and performance management

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Lead recruitment and onboarding in partnership with head office

General Manager - Requirements:

Essential

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Food Hygiene Level 2 or 3

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Minimum one year kitchen or hospitality operations experience

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Proactive, hands-on leadership approach

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Passion for food, hospitality, and customer service

Desirable

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Café or bakery experience

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Experience training and developing teams

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Confidence interpreting P&L reports

Benefits

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Consistent working pattern with one weekend day off per week / one whole weekend off per month

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Monthly performance bonus and tips

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Free food perks

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Clear progression opportunities within a growing business

If you are ready to take the next step in your hospitality leadership career and make a real impact, click apply today and be part of something exciting