IT Technician

Knowsley/St Helens (On-site)
£16 - 23.68 per hour (Inside IR35)

1 month+ (Extensions likely)

An IT Technician is required for our education client. You will be joining a busy IT & Reprographics Department.

Responsibilities:

Provide 1st and 2nd line support, responding to hardware, software, and network queries.
Deliver exceptional customer service, ensuring users feel supported and valued.
Take ownership of issues, escalating when necessary and keeping users informed throughout.
Log and update all calls within the helpdesk system, identifying trends and helping improve efficiency.
Support a range of ICT systems and equipment across the organisation, including LAN/WAN environments.
Maintain high standards of professionalism, accuracy, and organisation.
Work collaboratively with colleagues to ensure SLAs and service targets are met.
Contribute to continuous improvement by helping develop robust support processes.
Maintain awareness of information security practices and respond to risks appropriately.Skills:

Recent experience in an IT support or customer service environment
Great communication, listening and customer service skills
Active Directory, SCCM. Windows upgrades etc
Strong troubleshooting and diagnostic abilities
DBS (valid or had one previously)
Desirable: Experience working in an education (HE/FE) environment