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Date Added: Tue 27/10/2020

IT Helpdesk Support Engineer (1St Line)

Derby, UK
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Job Type: Permanent

Salary: £20000 - £22000 / annually


WANTED: 3 x IT Helpdesk Engineers - 1st Line (Derby) - 2020 Starts!! 


This role is working for one of the East Midlands best known IT services businesses, they support Small / Medium sized companies and manage all aspects of IT including hardware, networking, office systems, software and office 365 , alongside, security, connectivity, remote working infrastructure etc.  They have a caring, mentoring relationship with their team, provide excellent training and offer an exceptional package of salary and benefits. 


They hire troubleshooters, problem solvers and people who love delivering exceptional service. This role involved taking on IT issues, niggles, problems as well as dealing with more serious IT issues which may be connected to IT security, networking and connectivity etc. As the first line of defence it is your job to field calls, understand and diagnose problems and solve them or escalate issues to someone who has the technical capability required, ensuring the customer feels the love, all the way through the process!  


The ideal candidate will feel comfortable with providing 1st line IT support, have strong communication skills with a professional demeanor.  To qualify for this role you will need to following:


  • An IT qualification, BTEC, Degree or Apprenticeship

  • You will live in Derby or within easy commuting distance

  • Basic understanding of Networking, IP addresses etc

  • Some experience and understanding of basic Server Admin, specifically Active Directory

  • A minimum of 12 months working in a commercial IT support role / environment

  • Crystal clear communication skills 


Any experience of IT security, firewalls, router configuration etc would be desirable but not essential. 


The role is based from home but will return to the office part / full time post Covid.  If you're interested in working in a small, but growing IT services business, would like an opportunity to learn new skills and grow and build a career in tech support please apply to this role and we'll come back to you. Every application that comes to EMBS gets a response.


Roles are 2020 hires and immediate starts are available.


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