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Date Added: Fri 04/06/2021

Caredriver Operations Specialist

Los Angeles, CA, US
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Job Type: Permanent, FullTime

Job Description

Who we are

HopSkipDrive's mission is to create opportunity for all through mobility.Our safe, innovative youth transportation solution is used by schools, government agencies and busy families to get kids where they need to go.

We're a company with heart

Our partnerships with agencies, nonprofits and schools ensure educational access for some of our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs.

We understand that transportation can mean the difference between struggle and success, and our solution helps kids reach their full potential by arranging safe, dependable transportation.

We're an awesome place to work

Our company culture has been well-recognized — HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc. and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists. HopSkipDrive is also proud to operate as a drug-free workplace.

We're growing rapidly

Founded by three moms as a technology solution to their own transportation challenges, we've grown from serving the L.A. market to serving eight states and 15 markets across the country. We continue to expand at a rapid pace, making the Inc. 5000 and Deloitte Fast-Growing Technology lists. Backed by top-tier venture capital firms, HopSkipDrive has raised $45M in funding to date and shares investors with well-known brands like Airbnb, Pinterest and Ring.

Who you are

You are an A+ player who is looking for a challenging and rewarding experience. You are inspired by the mission we are pursuing and by the opportunity to define a new category in an incredibly fast-moving market. You are excited to bring your best everyday, to learn from those around you and to push hard while contributing to our powerful vision of positively impacting kids' lives everyday.

At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

As a CareDriver Operations Specialist, you'll gain critical hands-on experience in a fast-growing and quick-paced environment. You will be the driving force behind ensuring every HopSkipDrive passenger gets in the car with a fully vetted and qualified CareDriver.

You'll be ready to roll up your sleeves to help enhance the most productive and most caring community of drivers in the world. You'll work on the front lines to maintain a healthy marketplace by ensuring compliance to increase the readiness of CareDrivers and future CareDrivers to support demand in multiple markets. You have an intense drive and work ethic, a passion for our brand and our mission, and a get-things-done attitude.

Your Primary Responsibilities & Qualifications

  • Request, review and verify submitted compliance documents
  • Pause, reactivate and offboard CareDrivers
  • Process CareDriver profile changes
  • Ensure local business licenses are maintained
  • Utilize continuous monitoring systems to enroll & un-enroll CareDrivers
  • Process CareDriver advanced qualification documentation
  • Partner with Operations Associates to prioritize efforts where drivers are needed most.
  • 1+ years of Operations experience at a high-growth company.
  • Drive to excel in everything you do.
  • Excellent communication skills
  • Demonstrated ability to work independently and remotely.
  • Proficiency in Excel, Word and Google Docs a plus.

What you will get

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer competitive market comp, BYOD technology reimbursement, unlimited vacation, FSA, medical, dental and vision, 401(k), weekly catered lunches, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential.

Equal Opportunity Employer

HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

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