First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime office)

Opportunity to work at a Top Leading Solution Provider working on their First Line Support Desk. Massive opportunity to progress and build a career within IT Solutions space. Your duties will be to process tickets and assist with client continuous improvement plans.

Key skills and responsibilities

• Proven experience in a 1st line troubleshooting role
• Microsoft365/Azure/Windows 11
• Infrastructure and Networking
• Troubleshooting 1st Line issues through to resolution, or, following the required escalation path
• Perform advanced troubleshooting across networks, Servers, virtualisation platforms,
• Working closely with 3rd parties to book in hardware replacements and repairs whilst updating tickets with each step of the customer journey giving them full visibility
• Utilise soft skills to manage customer escalations effectively and efficiently
• Proactively communicating with customers to ensure updates are clear and consistent

First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime office)