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DATE ADDED: Sat 13/10/2018

Customer Service Representative

Roanoke, USA


Job Description


This is a 6 month Contractopportunity with Disys’ client company. If interested, please respond with an updated resume.

Job Title: Customer Service Representative

Location: Roanoke, VA

Hours: Training: Monday- Friday 8:30am- 5pm

Post training/ Regular shift: 2nd shift (one weekday and Sunday off) (5 weeks)

                                                    Monday- Friday 10am-7:30pm; Saturdays 11:30am- 3:30pm

Duration:  6 month Contract

Pay Rate: $13/hr




Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.  Duties may include:  resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced representatives either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes.   May also cross-sell or refer products, review data and report trends to management, and project work.

(Inbound 30-50 calls/day)




·        MUST HAVE attention to detail

·        Professional demeanor, initiative, and willingness to learn

·        Strong process orientation

·        Ability to work independently and a self-starter

·        Demonstrable analysis capabilities

·        Mortgage call center experience is a plus

·        MUST HAVE 1+ yrs of RECENT Customer Servicing Experience - experience (interaction with customers such as Retail, Restaurant, Call Center)

·        MUST be able to multitask and use a multiscreen workstation




Company Description
About us

Digital Intelligence Systems, LLC (DISYS) is a global staffing and IT consulting services company with core capabilities in:

• Staff Augmentation Services
• Application Development Services
• Business Intelligence Services
• Cloud Enablement Services
• Enterprise Resource Planning
• Infrastructure Support Services
• Testing Services

Our vision is to be a global business partner, delivering highest quality and most consistent services at the best value to clients worldwide.

Incorporated in 1994 as a certified Minority Business Enterprise, DISYS is one of the largest IT staffing firms in the US according to a report by Staffing Industry Analysts. DISYS is headquartered in McLean, Virginia, with offices and delivery locations worldwide in North and South America, Europe, and the Asia Pacific region.

Role: Customer Service Representative
Job Type:
Location: Roanoke,

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