Graduate IT Support Analyst – Helpdesk – 6 week temp contract – Central London

Windows, 1 st Line, IT Support, Service Desk, Active Directory, Office 365, Windows 10 operating systems. 

A well established, higher education provider based in Central London are looking for a personable IT or Computer Science Graduate to join their 1 st Line Helpdesk on a 6 week contract.

This 1 st Line Helpdesk Analyst role is to support users during a peak period and candidates will need to be available to start on Monday 13 th April.  Please note- this role is office based 5 days per week – in Central London.

As the 1 st Line / Service Desk Analyst role you will be fully customer-facing and dedicated to supporting students and tutors during high-demand periods. Key responsibilities include resolving login issues, assisting with laptop initial setups, providing in classroom IT support, and ensuring that every request is effectively logged and managed. 

Key responsibilities:

Providing a reliable and efficient first point of contact for all staff and learners who require IT support

Creating user accounts and managing access

Rebuilding machines with imaging technology

Providing desktop support including IMAC tasks (Installs, Moves, Additions & Changes)

Troubleshooting desktop /laptop Issues

The rate on offer for this role is £18 per hour.