Call Centre Technical AdvisorCRP Group is proud to partner with an industry-leading electric vehicle manufacturer to recruit a Call Centre Technical Advisor, based on the outskirts of East London. This exciting opportunity has arisen following an internal restructure, as the company sharpens its focus on delivering a best-in-class aftermarket parts and service solutions.

As a Call Centre Technical Advisor, your main focus will be to ensure customers receive the highest level of attention while helping minimise cost exposure for the business.

Key Responsibilities:

• Responding to incoming customer calls and directing queries in the most cost-effective way - whether via parts ordering, third-party suppliers, or service centres.
• Logging all customer calls and technical issues accurately in the job booking system for warranty and service reporting.
• Liaising with third-party repairers, capturing full technical details
• Regularly updating customers on the repair status of their vehicles.
• Working closely with the Warranty and Call Centre Manager to ensure all records are up to date and accurate.
• Highlighting technical trends to the Product Reliability Manager to reduce warranty exposure.
• Supporting the warranty process by following up with suppliers on parts and claims, coordinating returns, and working with the Finance team on outstanding credits.

You’ll thrive in this role if you have:

• Previous experience in a technical customer service or call centre environment, ideally within the automotive sector