Performance Data Analyst

Monday-Friday 9am-5pm

£35,000-£50,000 DOE

Manchester

MPJ Recruitment are currently looking for a Performance Data Analyst to support and enhance the performance of one of our clients claim's operations based in Manchester. This role sits independently on the operational team, providing objective, data-driven insights whilst working closely alongside management to identify risks, improve performance, and drive better customer and commercial outcomes.

Ideal candidate:

• Exposure to AI-driven analytics or automated performance triggers.
• Experience with reporting tools such as Power BI or similar (advantageous but not essential).
• Proven experience in a data analyst or performance analyst role, ideally within a contact centre, claims, or insurance environment.
• Strong analytical capability with a keen eye for detail and the ability to identify patterns, risks, and anomalies in data.
• Advanced Microsoft Excel skills, including the ability to manipulate large datasets and build required reports.
• Ability to interpret complex data and present it in a clear, simple, and commercially relevant way to a non-technical audience.
• Experience working with telephony data (e.g. call volumes, abandon rates, service levels) and operational performance metrics.
• Confidence to challenge stakeholders and influence change using data-led insight.
• Strong organisational skills with the ability to manage multiple priorities and deliver to tight deadlines.

Benefits:

• A competitive salary
• Monday - Friday 9am-5pm, 7-hour shift
• 25 days annual leave + bank holidays
• A supportive, friendly, fast-paced team culture
• Modern, city-centre office environment
• Dress-down Fridays

Interested in knowing more? CLICK APPLY.