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Date Added: Thu 15/07/2021

Team Leader - Working From Home (Government Campiagn)

West Midlands (County), UK
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Job Type: Permanent, FullTime

Salary: £10.26/hour

Team Leader
£10.26 per hour - paid weekly! 
Ongoing temporary assignment
Working on government Covid-19 campaigns 

Our client is looking to recruit an experienced team leader to work a team of Call Handlers to support the Covid-19 Pandemic. This is a work from home position managing a team of agents to ensure the highest levels of service and Client expectations are met. 

You must have your own equipment for this positions. Systems need to be Windows 10 - Macbooks or Chromebooks are not compatible and cannot be used.

What will you be doing?

Supporting and managing a team of call centre agents
Making calls to individuals to ensure support and guidance is given
Provide a friendly, supportive and helpful service
Conducting training and coaching sessions
Working closely with the Operations team to ensure client expectations are met
Managing KPI's and call quality with your team
What are we looking for?

Previous experience in a Team Leader role - within a Contact Centre would be desirable but not essential
Excellent communications skills
Ability to build rapport with colleagues
Ability to empathise with individuals who may be worried / struggling
Computer literate - able to pick up new systems
Pay rate - 

£10.26 per hour
Weekly pay! Hours of work -

37.5 hours per week working 5 out of 7 days
Shifts are between 8am-8pm, Monday Sunday
Weekend work is essential 
We are looking to get successful candidates started and trained as soon as possible due to urgent requirements within the business. If this sounds like a role for you then apply now!

Due to the nature of the role successful candidates will need to be able to pass a DBS check
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