Autosmart is a growing, market leading UK manufacturer, operating across the globe including France, Sweden, the Netherlands and many more. Our highly motivated, independent franchisees provide exceptional customer service by taking Autosmart's first-class vehicle cleaning products to a diverse range of trade customers. Our success lies in the commitment of our skilled customer service advisors, known for building longstanding customer relationships.
We are now looking for an experienced and highly motivated, customer service focused individual to join our team, in a dynamic role, where you will utilise, your fluent French speaking and excellent communication skills, to proactively contact, support and build strong business relationships with existing and prospective franchisees, as well as customers and consumers within our French and UK market.
Our French Speaking Customer Service and Recruitment Coordinator will:
* Be the first point of contact for our franchisees, customers and consumers, building strong relationships and delivering excellent customer service
* Answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects
* Utilise your exceptional fluent French language skills to create an impeccable end to end customer experience
* Be the first point of contact for potential new French franchisees, describing the Autosmart franchise business model, recruitment process, answering questions and fact finding
* Proactively contact prospective French franchisees, and taking them through the initial stages of our franchise recruitment process
* Support colleagues and team members with other French country-specific activities which will include supporting our French marketing programme
Our French Speaking Customer Service and Recruitment Coordinator will have:
* Fluency in spoken and written French
* Experience in a telephone-based customer service role
* Excellent rapport building and confident communication skills with a calm, composed manner and a positive, 'will-do' attitude
* Customer relationship, customer account management or recruitment experience
* Experience in handling technical or product related customer queries
* Excellent attention to detail and accuracy
* An eagerness for problem solving, improvements and delivering solutions
* Confident IT skills including MS office
* Comfortable with occasional travel between our sites in Burntwood, Shenstone and Cergy
What we can offer our French Speaking Customer Service and Recruitment Coordinator:
* Salary of up to £30,000 depending on experience
* Permanent contract of employment (Monday to Friday, 38.5 hours, office-based)
* Company-wide training programme to develop key skills and a supportive and friendly team
* 25 days holiday, plus bank holidays
* Staff purchase scheme - take home products for FREE
* Non-contributory private health care
* Generous contributory pension scheme
* Life insurance at three times salary
* Employee assistance programme
Apply today
If this sounds like your next role, and you'd like an opportunity to work within a stable, market leading business where you can enjoy being in a great team environment, benefit from a comprehensive and structured training programme, then we cannot wait to hear from you - apply today.
Screening for successful candidates will commence without delay, using the apply button and upload your CV.
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