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DATE ADDED: Tue 09/10/2018

IT Helpdesk Support Technician

Smithfield, USA
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COMPANY: A-LINE STAFFING SOLUTIONS

Job Description

IT Helpdesk Support Technician in Smithfield, RI

Pay Rate: $13.50

Training hours: 8am-4:30pm Monday-Friday

Working Hours:

1st shift start time between 8a-10a

2nd shift start time between 10a-noon

3rd shift start time between 2p-4p

Job Details:

  • Helpdesk position required me to provide technical support over the phone.
  • Created new account, reset passwords and configured access for users.
  • Researched, documented and escalated cases to higher levels of support according to internal procedures.
  • Supported software installation requests.
  • Processed an average of 30 - 40 inbound and outbound technical support calls.
  • Informed customers about issue resolution progress.
  • Properly documented and escalated incident tickets to the appropriate teams when necessary
  • Worked hard to solve issues on the first call while remaining very patient with client

Skills or Qualifications:

  • College degree preferred, not required, High School Diploma or GED required
  • 6 months of call center, technical related role.
  • Prefer associate or technical degree
  • High School Diploma required
  • Problem solving skills

If you would like to be considered please apply directly to this posting or contact Allison Ginotti @ 877-782-3334

Look forward to speaking with you


Role: IT Helpdesk Support Technician
Job Type:
Location: Smithfield,

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