Imaging Services Assistant

Location: Boston Spa (Free onsite parking ) Pay: £12.60 per hour (PAYE) Contract Type: Temp ongoing Working Pattern: Mon to Fri 8 - 4 

About the Role

We’re looking for a motivated, detail-focused individual to join our national institution clients Imaging Department. In this hands-on role, you’ll help create high-quality digital assets for customer orders and internal use, ensuring that all collection items are handled with the utmost care and in line with conservation standards .

You’ll also support Reading Room copy services and the document delivery operations — a great opportunity to develop skills across imaging, content handling and customer service.

Key Responsibilities

1. Imaging Services

• Support all aspects of the imaging process to meet productivity and quality standards.
• Handle collection items safely and in alignment with Conservation Standards .
• Complete end-to-end workflow tasks including:
  • Content retrieval and assessment
  • Image capture
  • Post-processing
  • Quality assurance
  • Administrative tracking and auditing
• Keep imaging equipment operational, maintained and calibrated; report issues and liaise with engineers .

2. Reading Room Support

• Assist with self-service copying in Reading Rooms.

3. Document Supply Support

• Support activities such as printing, laminating and packaging as part of the document delivery service.

Main Tasks

• Produce digital images for customers following service-level agreements.
• Maintain high standards of content handling and conservation.
• Use BL systems (ABRS, ALEPH etc.) to process requests .
• Support the use and maintenance of the Digital Asset Management system (DAM).
• Meet individual KPIs and report any issues promptly .
• Retrieve and deliver collection items from storage areas.
• Liaise with Customer Services, Picture Library, Curators, Licensing and Preservation teams.
• Complete tasks such as metadata creation, database use and order reconciliation .
• Support despatch: packaging, electronic delivery, system updates and consumables stock control .
• Be willing to take on varied tasks and develop new skills to support departmental needs.

Essential Requirements

• Strong customer-service focus and the ability to translate needs into delivery .
• Good IT skills, including Microsoft Office and new software tools.
• Flexible, methodical and detail-oriented approach.
• Ability to work under pressure and meet deadlines .
• Understanding of continuous improvement and willingness to contribute.
• Positive “can-do” attitude .
• Adaptability to changing demands and tasks.
• Excellent communication skills.
• Strong interpersonal skills for effective teamwork.
• Ability to identify and escalate operational issues.
• Willingness to develop skills and undertake training in digital imaging .

Desirable Requirements

• Knowledge of copyright law relating to reproduction orders .
• Awareness of Library products and services.
• Experience in a fast-paced, customer-facing environment with conservation handling.