Lighthouse Information Systems is seeking a full time Customer Support Coordinator with excellent organizational and communication skills. One to two years of customer service and office experience preferred. This position requires a confident individual with excellent communication and customer service skills. Day to day work involves a lot of time on the phone using current computer software programs and performing each task with meticulous attention to detail and high standards of accuracy and documentation.
We offer a complete benefits package and an opportunity to use and learn a wide range of customer service and business skills.
Specific duties include:
- Coordinate communications between staff, management, customers and vendors
- Triage client requests and take effective action for resolution.
- Perform Help Desk Management that includes opening/closing end-user trouble tickets.
- Perform routine administrative tasks for the technical team
- Coordinate scheduling with staff and customers
- Assist in documentation of standards and methods
Required skills include:
- High aptitude: This is a role unique to our industry and a fast learner is essential
- Excellent communications skills, both written and verbal
- High willingness to follow and to learn
- A desire for absolute rigor in all routine tasks
- Basic understanding of computer functionality and technical terminology
- Have exceptional problem solving skills, with the ability to adapt and adjust behavior and action.
- The perfect candidate would be highly motivated to learn and use this role as a chance to gain business insight for possible future opportunities.
If you believe you have the right skill mix and are authorized to work in the U.S., please send your resume. Cover letters are optional, but may give you an edge over the competition.
Lighthouse employees are committed to our client's success. We believe successful solutions include communication, responsiveness and execution. That difference motivates our entire company and all of our customers' satisfaction. Lighthouse employees must demonstrate excellent customer service skills and we invest in coaching our employees in our unique customer focused ways. We are looking for individuals that want a career where they will facilitate positive change and can be a champion for outstanding customer service to our customers.
Role: Customer Support Coordinator
Location: San Jose,
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