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DATE ADDED: Mon 14/10/2019

Software Support Manager

Lichfield, UK
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COMPANY: TOUCHSCREEN TALENT LIMITED

JOB TYPE: Permanent, FullTime

SALARY: 40000 - 45000 - benefits

Software Support Manager West Midlands / South Staffordshire £45000 + Benefits Working in a busy and growing Software Business, as a Technical Services Manager, you will be responsible for leading a team of Technical Analysts covering 1st, 2nd and 3rd line support. You'll be responsible for the SLA's, customer analytics and service improvement, managing the team and reporting suitably to senior management. You will enjoy working with customers, reducing IT issues and improving the service benefiting both customers and internal users. Suitable candidates must possess excellent communication skills, effectively managing people whether they're team members, stakeholders or customers. You'll be technically competent and can effectively problem solve business challenges. This is an involved role whereby you'll be communicating frequently with customers, managers and internal staff. You'll be driven by delighting customers and implementation a high performing culture. Get in touch for further details. This is an excellent job and will offer you the chance to continue to utilise and further develop your skills.
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