Role: Facilities Helpdesk Advisor
Location: City Centre of Edinburgh
Hours: Monday - Friday between the hours of (Apply online only) (36 hours per week)
Duration: 6 months initially with possible extension
Rate of Pay: £13.48 per hour
Start date: ASAP

Are you an organised, customer-focused individual with experience in facilities helpdesk support? Our busy public sector client is seeking a Facilities Helpdesk Advisor to join their dynamic team and play a vital role in keeping operations running smoothly across their estate.

The successful candidate will be joining an established team and will be carrying out, but not be limited to:
Answering inbound calls and emails relating to facilities and maintenance issues
Logging and tracking jobs using a CAFM or helpdesk system
Liaising with contractors and internal teams to schedule works and updates
Escalating urgent issues and ensuring compliance with service-level agreements (SLAs)
Providing excellent customer service to ensure stakeholder satisfaction
Maintaining accurate records and reports on job status and performance metrics
Key Skills:
Previous experience in a facilities/helpdesk/customer service role (public sector experience a plus)
Strong organisational and multitasking skills
Confident communicator with a professional phone manner
Able to work under pressure and manage high call volumes
Experience using CAFM systems or helpdesk software (e.g., Concept, Planon, QFM) is desirable
If you are interested in this role, please apply online immediately